Kevin Serani
Jacksonville
Summary
Experienced Shift Leader and technology professional with a strong track record in team management and cybersecurity. Skilled in enhancing customer satisfaction, driving service improvements, and ensuring operational efficiency. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Panda Express
02.2022 - Current
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
Education
Associate of Science - Information Technology
University of North Florida
Jacksonville, FL07-2025
Skills
- Staff supervision
- Teamwork and collaboration
- Technical support
- Problem-solving
- Strategic thinking
- Customer service management
- Attention to detail
- Adaptability
Certification
Microsoft - Windows Operating System Fundamentals (2020)
Microsoft - Networking Fundamentals (2021)
Microsoft - Security Fundamentals (2022)
CompTIA - ITF+ (2023)
Timeline
Shift Leader
Panda Express
02.2022 - Current
Associate of Science - Information Technology
University of North Florida
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