Kevin Shepherd
Dojolo Films
Newhall,IA
1
Certification
16
years of professional experience
Dynamic professional with strong expertise in customer relations and effective communication. Proven ability to resolve complex issues and enhance customer satisfaction through strategic problem-solving.
Work History
Owner
2 Years 9 Months- Collaborated with creative teams to develop compelling narratives and visual storytelling techniques.
- Mentored aspiring filmmakers, providing guidance on technical skills and industry best practices.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed project budgets, ensuring cost-effective resource allocation and financial oversight.
- Implemented marketing strategies to enhance brand visibility and audience engagement across platforms.
Senior Outbound Customer Care Specialist
8 Years 2 Months- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Managed multiple customer accounts, providing tailored solutions to enhance user experience and loyalty.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Team Lead, Inbound Customer Service
7 Years 1 Month- Analyzed performance metrics to identify trends, informing strategic decisions for team objectives.
- Mentored junior team members, promoting professional development and enhancing team capabilities.
- Conducted regular performance evaluations, providing constructive feedback to enhance individual contributions.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
High School Diploma
Skills
Client service
Relationship building
Consulting
Verbal and written communication
Small business operations
Accomplishments
- Writer, Producer of the film “5683,” released in 2026.
- Collaborated with multiple creatives to help development their projects through the different stages of production.
Certification
- Alumni, ScreenwritingU
Timeline
Owner
Dojolo Films
01.2024 - CurrentRead More
Senior Outbound Customer Care Specialist
Transamerica
03.2018 - 05.2026Read More
Team Lead, Inbound Customer Service
Transamerica
02.2011 - 03.2018Read More
Hempstead High School
High School Diploma
Read More