Kevin Smith
Dallas,TX
Summary
Dynamic and results-oriented professional with a proven track record at The Preserve at Tech, excelling in customer service and sales techniques. Skilled in Microsoft Excel and adept at building positive relationships, I significantly enhanced tenant satisfaction and engagement through innovative solutions and effective communication. Expert in event planning and mentoring, my approach boosts team performance and client retention.
Overview
4
4
years of professional experience
Work History
Leasing Professional
The Preserve at Tech
Ruston, LA
08.2024 - Current
- Organized and conducted weekly apartment tours for prospective tenants.
- Provided ongoing customer service support to existing tenants regarding maintenance requests or other issues.
- Provided assistance to customers with inquiries, requests and complaints.
Community Assistant
Ivy Row Leasing Office
Ruston, LA
02.2024 - 09.2024
- Meet and greet customers in person and on the telephone
- Market the apartment community at nearby universities
- Assist in creating social media content to promote the property
Service Specialist
Brookshire Grocery
Sterlington, LA
05.2021 - 02.2024
- Maintained positive working relationships with fellow staff and management
- Evaluated the needs of departments and assigned tasks to optimize overall production
- Displayed strong telephone etiquette, effectively handling difficult calls
Education
Bachelor of Science - Finance
Louisiana Tech University
Ruston, LA05.2025
Skills
- Microsoft Excel and Word
- Event Planning
- Telephone and email etiquette
- Training and mentoring
- Sales Techniques
- Customer Service
References
Available Upon Request
Activities
- Member of the Black Student Union
- Tenor section leader of Sanctified Voices Gospel Choir
- Member of Elite Modeling Troup
- Member of AAMI (African American Men Initiative)
- Member and President of the Pi Delta Chapter of Kappa Alpha Psi Fraternity Inc.
Timeline
Leasing Professional
The Preserve at Tech
08.2024 - Current
Community Assistant
Ivy Row Leasing Office
02.2024 - 09.2024
Service Specialist
Brookshire Grocery
05.2021 - 02.2024
Bachelor of Science - Finance
Louisiana Tech University
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