Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kevin Tellez

Miami,FL

Summary

Dynamic Valet Parking Supervisor at Towne Park with a proven track record in staff training and development. Enhanced guest satisfaction through efficient vehicle management and implemented key procedures that significantly reduced lost key incidents. Strong problem-solving and communication skills fostered a collaborative team environment, driving operational excellence.

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.

Professional with strong background in parking services management, known for reliability and adaptability in dynamic environments. Demonstrates exceptional leadership, conflict resolution, and organizational skills, ensuring smooth operations and high customer satisfaction. Prioritizes team collaboration and consistently achieves results through effective communication and problem-solving abilities.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

4
4
years of professional experience

Work History

Valet Parking Supervisor

Towne Park
03.2025 - 07.2025
  • Supervised valet staff, ensuring adherence to service standards and operational procedures.
  • Coordinated vehicle parking and retrieval processes, enhancing guest satisfaction and efficiency.
  • Conducted regular performance evaluations of valet staff, providing constructive feedback and support.
  • Continuously monitored parking lot capacity to optimize space utilization and minimize congestion during peak hours.
  • Implemented new procedures for handling lost or damaged keys, reducing instances of such occurrences significantly over time.
  • Maintained a safe and secure work environment by enforcing strict safety protocols and regularly inspecting equipment.
  • Developed training programs for new hires, improving team performance and service delivery.

Sales Manager's Assistant

Sports Authority
02.2021 - 08.2024
  • Assisted in managing sales schedules and customer appointments to enhance team efficiency.
  • Provided administrative support by preparing sales presentations and reports for management review.
  • Conducted market research to identify potential leads and improve targeting strategies.
  • Supported inventory management by tracking product availability and coordinating with suppliers.
  • Enhanced team performance by providing support in training and development activities.
  • Coordinated communication between sales team and clients to ensure timely responses.

Education

Associate Of Science - Biology

Miami Dade College
Miami, FL

High School Diploma -

City of Hialeah Educational Academy
Hialeah, FL
06.2024

Skills

  • Staff training and development
  • Incident reporting
  • Task delegation
  • Policy enforcement
  • Customer complaint handling
  • Customer service
  • Problem-solving
  • Time management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Valet Parking Supervisor

Towne Park
03.2025 - 07.2025

Sales Manager's Assistant

Sports Authority
02.2021 - 08.2024

Associate Of Science - Biology

Miami Dade College

High School Diploma -

City of Hialeah Educational Academy