KEVIN URBINA

• Managed daily store operations by coordinating staff schedules, overseeing inventory, and maintaining an organized, business-ready environment.
• Improved operational performance by implementing upselling strategies, retraining staff, and contributing to a $79,293 increase in annual net sales.
• Developed and implemented staff training initiatives and operational procedures that improved team performance and strengthened daily operations.
• Coordinated daily operational activities, supply organization, and workflow improvements to support efficient store operations.
• Supported new employee onboarding by training team members, reinforcing operational standards, and promoting a collaborative work environment.

• Supported new employee onboarding by training team members, reinforcing operational standards, and promoting a collaborative work environment.
• Trained and supported new hires by delivering onboarding guidance and reinforcing daily operational procedures.
• Provided front-desk reception, answered phone calls, and delivered excellent customer service in a fast-paced environment.

• Resolved conflicts by identifying root causes, facilitating productive discussions, and managing a daily caseload of mediation cases.
• Maintained impartiality while mediating disputes, contributing to a 65% successful resolution rate through effective communication and professional judgment.
• De-escalated emotionally charged situations by remaining calm, building trust, and guiding individuals toward constructive resolutions.

In progress