Kevin Valencia
Dallas,TX
Summary
Seeking to transition into new field, bringing skills developed in fast-paced, customer-focused environment. Demonstrates proficiency in time management, communication, and problem-solving. Aiming to leverage these transferable skills to contribute effectively in new role.
Overview
10
10
years of professional experience
Work History
Banquet Bartender
JW Marriott
Dallas, TX
10.2023 - Current
- Collaborate with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Assist in menu planning and drink selection for themed events, resulting in unique experiences for clients and their guests.
- Respond to guest questions and requests with friendly and knowledgeable service.
- Prepare for events by setting up bar, stocking supplies, and arranging tables.
Banquet Server
Sheraton Hotel
Dallas
05.2019 - 10.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Provided exceptional assistance in training new banquet servers, sharing valuable industry knowledge and best practices for efficient service delivery.
Delivery Driver
Matress Firm
Carrollton, TX
01.2015 - 05.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
Education
Business
Mountain View College
Dallas, TXSkills
- Customer service
- Efficient multitasking
- Menu development
- Suggestive selling
Languages
Spanish
Timeline
Banquet Bartender
JW Marriott
10.2023 - Current
Banquet Server
Sheraton Hotel
05.2019 - 10.2023
Delivery Driver
Matress Firm
01.2015 - 05.2019
Business
Mountain View College