Kevin Varela Alonso
Palm Springs,FL
Summary
Enthusiastic, motivated, and passionate individual with 1.5 years of proven experience, excelling in customer satisfaction and problem resolution. Mastered POS system operation and team collaboration, significantly enhancing customer experiences. Known for exceptional relationship building and technical support skills, consistently achieving high customer satisfaction levels.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wawa
02.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Solved problems with products and services by providing customers with technical support.
Server/Cashier
Don Ramon Restaurant
01.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate of Arts - Computer Science/Accounting
Palm Beach State College
Lake Worth, FL09.2025
High School Diploma -
Essex County Newark Tech
Newark, NJ06.2020
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Product Knowledge
- Teamwork and Collaboration
- POS System Operation
- Complex Problem-Solving
- Sales closing
- Quality Assurance
- Regulatory Compliance
- Relationship Building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Wawa
02.2023 - 09.2023
Server/Cashier
Don Ramon Restaurant
01.2021 - 01.2022
Associate of Arts - Computer Science/Accounting
Palm Beach State College
High School Diploma -
Essex County Newark Tech
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