KEVIN VAZQUEZ BETANCOURT
Royse City,USA
Summary
Dynamic retail professional with over six years of experience in customer service and operational management, effectively driving team performance and enhancing customer satisfaction. Proven ability to lead teams, streamline processes, and implement successful sales strategies that boost revenue. Skilled in bilingual communication, and training new employees to uphold high service standards. Seeking a managerial role to leverage expertise in team leadership and customer engagement to achieve organizational goals.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Sales Associate
Primark Stores
Grapevine, TX
11.2025 - 05.2026
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained organized merchandise displays, ensuring compliance with company standards.
- Collaborated with visual merchandiser to assemble eye-catching displays for focal areas.
- Oversaw ordering for designated area to maintain stock levels and compliance with standards.
- Analyzed sales trends to identify opportunities for product promotion and merchandising improvements.
- Partnered with visual merchandiser to uphold focal areas during absence.
Night Auditor
Aloft Hotel
Schaumburg, IL
06.2025 - 11.2025
- Managed nightly financial audits, ensuring accuracy in revenue reporting and discrepancies resolution.
- Coordinated front desk operations during overnight shifts, enhancing guest satisfaction and service efficiency.
- Resolved guest complaints efficiently during night hours, fostering positive experiences and loyalty.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Implemented process improvements for nightly report generation, streamlining workflows and reducing errors.
Assistant Store Manager
Forever 21
Dallas
06.2022 - 04.2025
- Assisted in managing daily operations and ensuring high standards of customer service.
- Trained and mentored new team members on best practices and company policies.
- Collaborated with management to implement sales strategies that increased revenue.
- Resolved customer inquiries and complaints promptly to enhance overall satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Collaborate with visual merchandising manager to ensure focal areas of store meet standards and remain replenished.
Customer Service Representative
Copart
Dallas
08.2021 - 09.2022
- Delivered exceptional customer service to clients navigating vehicle auction processes.
- Handled inquiries and resolved issues efficiently, ensuring customer satisfaction.
- Collaborated with team members to enhance operational workflows.
- Assisted in training new staff on customer service protocols and systems.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded proactively and positively to rapid change.
Customer Service Representative
Capital One
Dallas
01.2021 - 06.2021
- Delivered exceptional customer service to enhance client satisfaction.
- Resolved customer inquiries efficiently, ensuring timely follow-up.
- Maintained detailed records of customer interactions for quality assurance.
- Advised clients on loan options, aligning financial products with individual needs.
- Guided customers through vehicle selection process, ensuring alignment with needs and budget.
- Facilitated customer navigation through website, enhancing convenience and comprehension.
Customer Service Representative
Conduent
San Juan
10.2018 - 12.2020
- Delivered exceptional customer service to enhance client satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer inquiries efficiently.
- Maintained detailed records of customer interactions for quality assurance.
- Assisted in training new staff on customer service protocols and systems.
- Analyzed policy coverage options to assist customer in understanding their benefits and responsibilities.
Education
University of Puerto Rico
Rio Piedras05-2018
High School - undefined
Ramon Vila Mayo
Rio Piedras05-2013
Skills
- Bilingual
- Team leader
- Communication
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Store opening and closing
LANGUAGES
Spanish
English
Timeline
Sales Associate
Primark Stores
11.2025 - 05.2026
Night Auditor
Aloft Hotel
06.2025 - 11.2025
Assistant Store Manager
Forever 21
06.2022 - 04.2025
Customer Service Representative
Copart
08.2021 - 09.2022
Customer Service Representative
Capital One
01.2021 - 06.2021
Customer Service Representative
Conduent
10.2018 - 12.2020
High School - undefined
Ramon Vila Mayo
University of Puerto Rico