Kevin Velazquez
Lawrenceville,GA
Summary
Dedicated Customer Service Associate with proven skills in complaint handling, customer relationship building, and teamwork. Committed to delivering high-quality service and ensuring customer satisfaction in fast-paced environments. Developed strong communication and problem-solving skills in customer-facing environment, excelling in delivering high-quality service and handling diverse inquiries. Seeking to transition into new field, leveraging ability to quickly adapt and learn new processes. Aims to apply these transferable skills to contribute effectively in different professional setting.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Front End Customer Service Associate
Walmart
Lawrenceville, GA
07.2024 - 05.2026
- Assisted customers with inquiries, providing timely and accurate information regarding products and services.
- Resolved customer complaints efficiently, ensuring satisfaction and fostering loyalty.
- Managed cash register operations, processing transactions accurately while maintaining a balanced drawer.
- Collaborated with team members to maintain clean, organized sales floor and restock merchandise as needed.
- Adapted quickly to changing priorities in fast-paced environment while maintaining high standards of service quality.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Developed strong relationships with customers through active listening, empathy, and understanding their needs.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
Education
High School Diploma -
Discovery High School
1335 Old Norcross Rd, Lawrenceville, GA 3004605-2026
Skills
- Strong work ethic
- Patience and resilience
- Customer relationship building
- Complaint handling
- Payment processing
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front End Customer Service Associate
Walmart
07.2024 - 05.2026
High School Diploma -
Discovery High School