Kevin Vigil
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Service Writer
W&B SERVICE COMPANY
10.2018 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Presented different repair options to customers to help each person make appropriate choices.
- perform inbounds and outbounds new / used trailers
Warehouse Manager
Builders Wholesale
01.2017 - 02.2018
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Server/Bartender
Eduardo Mexican Kitchen
01.2016 - 01.2017
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Safety Coordinator
Platnuim Safety
01.2015 - 02.2016
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Recommended changes to company culture to improve safety and meet changing demands.
- Conducted safety audits and investigated plant quality issues.
- Recognized, documented, and advised on removal of hazards.
Education
High School Diploma -
J. Frank Dobie High School
10220 Blackhawk Blvd, Houston, TX 7708906.2014
Skills
- Status Reports Maintenance
- Product and Service Knowledge
- Effective Writing
- Communicating With Clients
- Customer Service
- Invoice Verification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Writer
W&B SERVICE COMPANY
10.2018 - Current
Warehouse Manager
Builders Wholesale
01.2017 - 02.2018
Server/Bartender
Eduardo Mexican Kitchen
01.2016 - 01.2017
Safety Coordinator
Platnuim Safety
01.2015 - 02.2016
High School Diploma -
J. Frank Dobie High School
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