KEVIN WALLACE
Adamsburg,PA
Summary
Dynamic Leader with expertise in strategic planning, staff development, and financial analysis. Proven ability to boost employee morale and ensure compliance, driving operational efficiency and enhancing customer engagement across multiple locations.
Overview
15
15
years of professional experience
Work History
District Manager
Mariner Finance
Pittsburgh, PA
11.2017 - Current
- Learned compliance standards and safety protocols to ensure operational efficiency.
- Collaborated with store managers to implement promotional strategies and improve customer engagement.
- Provided training support for new employees on company policies and procedures.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
Branch Manager
CitiFinancial
Greensburg, PA
11.2010 - 09.2017
- Directed daily operations, ensuring compliance with company policies and regulatory requirements.
- Managed branch staff, providing training and mentorship to enhance team performance.
- Developed strategic plans to increase customer engagement and satisfaction levels.
- Analyzed financial reports to identify trends and implement corrective measures for profitability.
- Oversaw loan origination processes, ensuring accurate documentation and adherence to guidelines.
- Led collections team to optimize recovery processes and reduce outstanding debt.
Education
Bachelor of Science - Banking And Finance
Liberty University
Lynchburg, VASkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Collection skills
- Training and coaching
- Goal setting and performance metrics
- Staff development
- Data analytics
- Financial analysis
Timeline
District Manager
Mariner Finance
11.2017 - Current
Branch Manager
CitiFinancial
11.2010 - 09.2017
Bachelor of Science - Banking And Finance
Liberty University