Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kevin White-Davis

Kevin White-Davis

Apopka

Summary

Dynamic dispatcher with proven expertise at Business Express Courier Services, excelling in customer service and conflict resolution. Skilled in dispatch software and route planning, I effectively managed high-stress situations, ensuring timely deliveries and fostering teamwork. Recognized for training new dispatchers and streamlining processes to enhance operational efficiency.

Professional with proven background in logistics and transportation management, driving operational efficiency and timely deliveries. Known for fostering team collaboration and reliability, adapting to changing demands seamlessly. Expertise in route planning, customer service, and multitasking under pressure.

Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.

Overview

30
30
years of professional experience

Work History

Dispatcher

Business Express Courier Services
03.2009 - 08.2025
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Dispatcher

Professional Courier Services
03.2000 - 04.2009
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.

Warehouse Worker

Costco
03.1995 - 01.2000
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Education

Associate of Arts -

Seminole Community College
Sanford, FL

High School Diploma -

Lake Brantley High School
Altamonte Springs, FL

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Dispatch software
  • Time management
  • Stress tolerance
  • Dispatching procedures
  • Prioritizing calls
  • Problem-solving
  • Route planning

Timeline

Dispatcher

Business Express Courier Services
03.2009 - 08.2025

Dispatcher

Professional Courier Services
03.2000 - 04.2009

Warehouse Worker

Costco
03.1995 - 01.2000

Associate of Arts -

Seminole Community College

High School Diploma -

Lake Brantley High School

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