Kevin Young
Lakewood,CA
Summary
A seasoned professional with a proven track record at Bastards Canteen, I excel in team leadership and conflict resolution, enhancing operational efficiency and customer satisfaction. Skilled in recruitment and training, I've significantly contributed to performance improvement and revenue growth, showcasing a dynamic blend of strategic vision and effective communication. Accurate individual skilled in art of mixing, garnishing and serving drinks based on customers' needs. Offering in-depth knowledge of cocktail recipes and spirits.
Overview
8
8
years of professional experience
Work History
Lead Bartender
Bastards Canteen
06.2024 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server Trainer / Server
The LKSD
08.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Recruited and trained new Servers, bartenders and bar-backs to help maintain talented staff
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server / Bartender
Lock and Key Social/ the Lksd
08.2021 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bar Manager
Bastards Canteen
08.2018 - 09.2021
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
- Checked ID cards and verified bar guests were of legal age.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Guaranteed optimal beverage stock by assessing bi-weekly inventory and collaborating with owners for corrective action planning to limit expenses.
Bartender
Bastards Canteen
08.2018 - 09.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Poured and prepared mixed drinks for over 100 customers daily and created new drinks drawing in clientele.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
General Manager
Bastards Canteen
08.2018 - 09.2021
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
- Held weekly meetings with managers to identify techniques to overcome sales obstacles.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Managed budget implementations, employee reviews, training, and schedules.
Reinforcing Iron Worker
Local 416
05.2017 - 08.2018
- Skilled in use of specialized metalworking and concrete manipulation tools to perform all assigned tasks.
- Placed and fastened iron rods and steel mesh together using wire and spot welds.
- Inspected projects, identified issues that occurred and implemented corrective measures.
- Examined architectural drawings and building blueprints to determine reinforcement requirements.
- Complied with OSHA and company safety guidelines for height safety, lock out tag out, confined space and hazardous material handling.
- Cut metal components to required lengths using various tools, including using metal shears, hacksaws and bar cutters.
Meter Reader
Sempra
04.2016 - 05.2018
- Repaired non-functioning meters and tested to verify operational status.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
High School Diploma -
Lakewood High School
Lakewood, CA01.2010
Skills
- Performance improvement
- Recruitment
- Client Account Management
- Team Leadership
- Conflict Resolution
- Training and Development
- Food Preparation and Safety
- Staff training/development
- Sales expertise
- Efficient multi-tasker
- Budget development
- Effective leader
- Recipes and menu planning
- Employee scheduling
- Verbal and written communication
Timeline
Lead Bartender
Bastards Canteen
06.2024 - Current
Server Trainer / Server
The LKSD
08.2021 - Current
Server / Bartender
Lock and Key Social/ the Lksd
08.2021 - Current
Bar Manager
Bastards Canteen
08.2018 - 09.2021
Bartender
Bastards Canteen
08.2018 - 09.2021
General Manager
Bastards Canteen
08.2018 - 09.2021
Reinforcing Iron Worker
Local 416
05.2017 - 08.2018
Meter Reader
Sempra
04.2016 - 05.2018
High School Diploma -
Lakewood High School