Kevin J Klobchar
Casper,WY
Summary
Results-driven Operations Manager with expertise in streamlining processes and optimizing logistics. Oversees daily operations to ensure network efficiency and high service quality while minimizing costs. Identifies and implements process improvements through technology integration and workflow enhancements.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Operations Manager
FedEx
Casper, Wyoming
09.2024 - Current
- Streamlined operational workflows, reducing delays and enhancing overall efficiency.
- Led cross-functional teams to implement process improvements and achieve operational goals.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Implemented quality control measures that improved product consistency and customer satisfaction
- Analyzed key performance indicators to identify areas for improvement and drive strategic initiatives.
- Facilitated interdepartmental communication to align project objectives and deliverables.
- Supervised operations staff, ensuring compliance with company policies and fostering a productive work environment.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Dispatcher
FedEx
Denver, Colorado
01.2022 - 09.2024
- Managed communication between drivers and customers to enhance service quality across five states.
- Coordinated pick-up and delivery coverage to uphold service standards.
- Planning and executing courier route assignments
- Made allocation decisions to optimize resource usage in a rapidly changing environment.
- Exhibited strong human relations skills to foster teamwork and communication skills
- Proficient in mainframe and PC systems such as DWS, GDP, COSMOS, KIAC, FAMIS, and Excel
Delivery Driver
FedEx
Cranberry Township, Pennsylvania
09.2019 - 12.2021
- Cultivated positive relationships with customers and colleagues through effective communication.
- Delivered outstanding customer service during package drop-offs and pickups to enhance customer satisfaction.
- Adapted to varying delivery methods to meet diverse customer needs efficiently.
- Maintained professional appearance while engaging with customers to create a positive impression.
- Developed comprehensive understanding of service area to enhance operational efficiency.
- Navigated delivery routes to ensure timely package distribution.
- Ensured compliance with federal motor carrier safety regulations to uphold transportation standards.
- Completing daily pre and post-trip inspection checklists
Customer Service Agent
FedEx
Pittsburgh, Pennsylvania
06.2016 - 09.2019
- Providing accurate information and assistance to customers
- Answered customer inquiries, providing accurate product and service information to support informed decision-making.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with shipping inquiries and tracked packages, ensuring timely updates and resolutions.
- Educated customers on shipping options and service features.
- Assisted customers by responding to inquiries via email and phone with accurate information.
- Resolved customer problems effectively, promoting relevant company services to enhance overall satisfaction.
- Handled cash transactions accurately during customer interactions.
- Assisted in station operations through effective administrative support and organization of daily tasks.
Education
Undergraduate Certificate - Supply Chain And Logistics
Purdue University
West Lafayette, IN 05.2001 -
High School Diploma -
Seneca Valley Senior High School
Harmony, PA05-2016
Skills
- Inventory management
- Supply chain
- Resource allocation
- Route planning
- Data Analysis
- Performance evaluation
- Decision-Making
- Time Management
- Multitasking
- Customer Service
- Interpersonal communication
- Relationship management
- Process improvement
- Quality control
Certification
- Lean Six Sigma Black Belt (ICBB) - The Council for Six Sigma Certification (CSSC)
- Certified Supply Chain Manager (CSCM) - Six Sigma Global Institute
- Lean Supply Chain Management Certified (LSCMC) - Management & Strategy Institute
- Google Project Management Certification - Coursera
- Google Data Analytics Certification - Coursera
Timeline
Operations Manager
FedEx
09.2024 - Current
Dispatcher
FedEx
01.2022 - 09.2024
Delivery Driver
FedEx
09.2019 - 12.2021
Customer Service Agent
FedEx
06.2016 - 09.2019
Undergraduate Certificate - Supply Chain And Logistics
Purdue University
05.2001 -
High School Diploma -
Seneca Valley Senior High School