Kevita Wickware
Dallas,TX
Summary
Dedicated and detail-oriented emergency room registration clerk with over five years of experience providing efficient and compassionate patient services. Proficient in patient intake, insurance verification and medical record management. Adept at maintaining a high level of accuracy and professionalism in fast-paced health care environments.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Emergency Room Registration
Parkland Memorial Hospital
12.2022 - Current
- Efficiently register and admit patients, obtaining accurate demographic and insurance information for over 30 daily admissions.
- Conduct insurance verification, reducing errors and increasing reimbursement rates by 15%.
- Collaborate with medical staff and nursing teams to ensure seamless patient intake and streamline emergency room processes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
ER Patient Services Representative
UT NorthEast Health
08.2018 - 10.2022
- Managed patient appointments, reducing wait times by 25% and improving overall patient satisfaction.
- Oversaw the collection and processing of co-payments and deductibles, consistently meeting monthly revenue targets.
- Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Epic, meditech,avatar to schedule appointments.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Education
Associate of Arts - Criminal Justice
Lon Morris College
Jacksonville, TX05-2012
High School Diploma -
Rusk High School
Rusk, TX06-2008
Skills
- Patient registration
- Insurance verification
- Medical records management
- Electronic Health Records (EHR)
- Customer service
- Multitasking
- Data entry
- HIPAA compliance
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Calm under pressure
Certification
- CPR
- SOMA
- Addiction education
Timeline
Emergency Room Registration
Parkland Memorial Hospital
12.2022 - Current
ER Patient Services Representative
UT NorthEast Health
08.2018 - 10.2022
Associate of Arts - Criminal Justice
Lon Morris College
High School Diploma -
Rusk High School
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