Kevin Lirio
Miami
Summary
Diligent and customer-focused server with a proven track record of delivering exceptional hospitality in fast-paced environments. Possessing strong interpersonal and communication skills, I excel in creating a positive dining experience for patrons. Proficient in menu knowledge, order accuracy, and efficient multitasking, I consistently prioritize customer satisfaction. Adept at collaborating with team members to ensure smooth restaurant operations, I am committed to maintaining a clean and organized work area. Eager to contribute my skills and enthusiasm to enhance the overall dining experience and contribute to the success of the team.
Overview
10
10
years of professional experience
Work History
Server / Bartender
Level 6
Miami, FL
02.2023 - 01.2024
- Provided exceptional customer service by greeting and serving customers in a friendly and professional manner
- Kept bar area clean and organized, adhering to health and safety standards
- Collaborated with team members to create a positive and enjoyable atmosphere for customers
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Upsold additional drinks and food items to customers, increasing overall sales
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Adjusted drink recipes to customers' preferences
- Demonstrated knowledge of the bar's menu and drink recipes to customers
- Monitored guests' alcohol consumption and followed responsible alcohol service protocols.
Server
QP Tapas
Coral Gables
01.2021 - 12.2022
- Delivered exceptional customer service by taking orders, serving food and beverages, and ensuring customer satisfaction
- Communicated effectively with both customers and kitchen staff to ensure smooth and efficient service
- Maintained a clean and organized work area, including tables, dining area, and server stations
- Handled cash and electronic payments accurately and securely.
Gym Owner
Heat It Up Fitness
Cooper City
04.2017 - 11.2020
- Developed a business plan outlining the company's objectives, strategies, and tactics for success
- Created a social media presence to engage customers and increase awareness of the business
- Developed a website and utilized digital marketing tactics to increase online visibility and brand recognition
- Hired a team of employees to support daily operations, resulting in improved customer service
- Created a budget and tracked expenses to ensure the financial health of the business
- Developed a customer loyalty program that resulted in a X% increase in repeat customers.
General Manager
Aim Higher Fitness Crossfit
Coral Gables
02.2014 - 04.2017
- Negotiated contracts with vendors to reduce costs and ensure the quality of services
- Established and maintained strong relationships with business partners to identify new opportunities and drive growth
- Developed and implemented a comprehensive marketing strategy that increased brand awareness and drove traffic to the website
- Developed and monitored budgets to ensure financial targets were met and cost-saving measures were implemented
- Collaborated with cross-functional teams to ensure alignment on objectives and maximize efficiency
- Negotiated new contracts with existing clients, resulting in a X% reduction in costs and improved profitability.
Education
Skills
- Effective Time Management
- Decision Making
- Adaptability
- Leadership
- Problem Solving
- Customer Service
- Bar Operations
- Multitasking
- Communication
- Organizational Skills
Personal Information
Title: Bar Operations
Languages
- Spanish,
- English,
References
- Alex Sanchez, Bar Manager, 786-525-0032
- Cris Sanchez, Bartender, 786-867-0442
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server / Bartender
Level 6
02.2023 - 01.2024
Server
QP Tapas
01.2021 - 12.2022
Gym Owner
Heat It Up Fitness
04.2017 - 11.2020
General Manager
Aim Higher Fitness Crossfit
02.2014 - 04.2017
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