Breanna Johnson
Hermitage,TN
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
Work History
Server / bartender
Buffalo Wild Wings
Nashville
09.2020 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining and serving areas.
- Processed customer orders accurately using POS system.
- Trained new servers on restaurant procedures and service standards.
- Handled guest complaints professionally to enhance satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
Server / bartender
Southern steak & oyster
Nashville, Tn
05.2025 - 02.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining and serving areas.
- Assisted guests with menu selections and dietary preferences.
- Processed customer orders accurately using POS system.
- Trained new servers on restaurant procedures and service standards.
- Handled guest complaints professionally to enhance satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
Sales Associate
Cdl logistics
Nashville, Tennessee
04.2024 - 10.2025
- Assisted customers in selecting products and provided knowledgeable recommendations.
- Managed inventory levels and organized stock for efficient product access.
- Conducted product demonstrations to enhance customer understanding and engagement.
- Collaborated with team members to maintain a positive shopping environment.
- Handled customer inquiries and resolved issues effectively and promptly.
- Worked with fellow sales team members to achieve group targets.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Customer Service Associate
CVS
Nashville, Tennessee
04.2023 - 09.2024
- Assisted customers with product selection and inquiries.
- Processed transactions accurately using point-of-sale systems.
- Maintained inventory levels and organized stock on shelves.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
Customer Service Representative
TLK Group
Nashville, TN
04.2018 - 09.2023
- Provided exceptional customer support through phone and email communication.
- Resolved customer inquiries using company databases and service tools.
- Assisted in training new representatives on customer service protocols.
- Handled escalated issues with empathy and professionalism to ensure satisfaction.
Education
Mcgavock High School
Nashville, TNSkills
- Customer service
- POS system
- Order management
- Food safety
- Inventory management
- Team collaboration
- Time management
- Conflict resolution
- Sales techniques
- Product knowledge
- Attention to detail
- Effective communication
- Guest relations
- Cleanliness standards
- Exceptional customer service
- Upselling techniques
- Food sales and promotion
- Safe food handling
- Calm demeanor
Timeline
Server / bartender
Southern steak & oyster
05.2025 - 02.2026
Sales Associate
Cdl logistics
04.2024 - 10.2025
Customer Service Associate
CVS
04.2023 - 09.2024
Server / bartender
Buffalo Wild Wings
09.2020 - Current
Customer Service Representative
TLK Group
04.2018 - 09.2023
Mcgavock High School