Abbey Michelone
Cumming,GA
Summary
Results-driven professional specializing in cocktail service. Demonstrated ability to provide quick and enthusiastic service, leading to increased sales performance. Acknowledged for commitment to excellence in service delivery and customer engagement.
Overview
13
13
years of professional experience
Work History
Server / Bartender
HOBNOB Tavern
Cumming, GA
01.2021 - Current
- Provided exceptional customer service in a fast-paced tavern environment.
- Handled guest complaints professionally, ensuring satisfaction and loyalty.
- Processed orders using POS system for accurate billing and inventory control.
- Trained new servers on menu offerings and customer service standards.
Foster Coordinator
Georgia SPCA
Suwanee, GA
01.2018 - 01.2019
- Coordinated animal care schedules for staff and volunteers at the shelter.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Organized fundraising events to support the shelter's operational needs and resources.
- Collaborated with local veterinarians to ensure quality care for animals in need.
- Facilitated adoption processes, matching pets with suitable families and homes.
Server / Counter Staff
Alessio's
Cumming, GA
01.2013 - 01.2018
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
High School Diploma -
South Forsyth High School
Cumming, GA01.2014
Skills
- Customer service
- Team collaboration
- Effective communication
- Time management
- Attention to detail
- Effective customer upselling
- Guest relations management
Training
- Completed independent courses in Accounting, Microsoft Excel, and Google Sheets
- Comfortable learning new software and systems on the job
- Always looking to improve through hands-on experience and self-learning
References
available upon request.
Timeline
Server / Bartender
HOBNOB Tavern
01.2021 - Current
Foster Coordinator
Georgia SPCA
01.2018 - 01.2019
Server / Counter Staff
Alessio's
01.2013 - 01.2018
High School Diploma -
South Forsyth High School