Summary
Overview
Work History
Education
Skills
Training
References
Timeline
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Abbey Michelone

Cumming,GA

Summary

Results-driven professional specializing in cocktail service. Demonstrated ability to provide quick and enthusiastic service, leading to increased sales performance. Acknowledged for commitment to excellence in service delivery and customer engagement.

Overview

13
13
years of professional experience

Work History

Server / Bartender

HOBNOB Tavern
Cumming, GA
01.2021 - Current
  • Provided exceptional customer service in a fast-paced tavern environment.
  • Handled guest complaints professionally, ensuring satisfaction and loyalty.
  • Processed orders using POS system for accurate billing and inventory control.
  • Trained new servers on menu offerings and customer service standards.

Foster Coordinator

Georgia SPCA
Suwanee, GA
01.2018 - 01.2019
  • Coordinated animal care schedules for staff and volunteers at the shelter.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Organized fundraising events to support the shelter's operational needs and resources.
  • Collaborated with local veterinarians to ensure quality care for animals in need.
  • Facilitated adoption processes, matching pets with suitable families and homes.

Server / Counter Staff

Alessio's
Cumming, GA
01.2013 - 01.2018
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.

Education

High School Diploma -

South Forsyth High School
Cumming, GA
01.2014

Skills

  • Customer service
  • Team collaboration
  • Effective communication
  • Time management
  • Attention to detail
  • Effective customer upselling
  • Guest relations management

Training

  • Completed independent courses in Accounting, Microsoft Excel, and Google Sheets
  • Comfortable learning new software and systems on the job
  • Always looking to improve through hands-on experience and self-learning

References

available upon request.

Timeline

Server / Bartender

HOBNOB Tavern
01.2021 - Current

Foster Coordinator

Georgia SPCA
01.2018 - 01.2019

Server / Counter Staff

Alessio's
01.2013 - 01.2018

High School Diploma -

South Forsyth High School