Dynamic customer service professional with expertise in team collaboration, training development, and multitasking. Proven ability to enhance onboarding processes and ensure high customer satisfaction.
Work History
Host Trainer
1 Year 5 Months
IHOP | 07.2025 - 12.2026
Trained new hosts on IHOP's customer service standards and operational procedures.
Developed training materials to enhance onboarding processes for new staff members.
Coordinated scheduling of host shifts, ensuring adequate coverage during peak hours.
Resolved guest concerns promptly, maintaining high levels of customer satisfaction and loyalty.
Education
High School Diploma
Penn Foster Career School | Scranton, PA | 07.2026