Keya Monicha Clopton
Kalamazoo,MI
Summary
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Consumer Default Specialist Sr.
PNC Bank
02.2007 - Current
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Processed debtor payments and updated accounts to reflect new balance.
Education
N/A - Nursing
Kalamazoo Valley Community College
Kalamazoo, MIHigh School Diploma -
Comstock High School
Kalamazoo, MISkills
- PC Proficiency
- Collection Processes
- Persuasion Techniques
- Production Goals
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
All of our miseries are nothing but attachment.
Osho
Timeline
Consumer Default Specialist Sr.
PNC Bank
02.2007 - Current
N/A - Nursing
Kalamazoo Valley Community College
High School Diploma -
Comstock High School
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