Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Keyani Carlsen

Dover,FL

Summary

Moving to this wonderful Sunshine state back in 2017 from New Hampshire was one of the best decisions I've ever made. From the beautiful beaches to the stunning State parks/ rivers. I love spending free time in the sun/ outdoors. I have years of experience with patient care, office organization, Overall customer service. I'm eager to learn new skills all while keeping a smile on my face. I look forward to becoming a part of the team!

Overview

7
7
years of professional experience

Work History

Patient Care Coordinator

South Tampa Gynecology
03.2023 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.

Lead Patient Care Coordinator

Davis Family Hearing
06.2021 - 03.2023
  • Check in and out window
  • Created Bill of Sale's
  • Took/ Managed payments
  • Cleaned and checked / Fixed broken or dirty hearing aids
  • Organized and cleaned Hearing aid equipment
  • Assisted Doctors
  • Detailed cleaned office/ common areas
  • Called and Made orders from manufactures
  • Filed and organized Documents
  • Billed insurance companies
  • Managed Stock/ inventory
  • Answered calls, faxes, and emails
  • Scheduled patients

Front Lead Teacher

Kids World Inc
05.2018 - 06.2021
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
  • Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
  • Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.

Education

High School Diploma -

Raymond High School
Raymond, NH
05-2015

Skills

  • Critical thinking skills
  • HIPAA compliance
  • Organizational skills
  • Appointment scheduling
  • Service-Oriented Communication
  • Detail-Oriented Approach

Accomplishments

  • I was the social media Manager at my last job, running the website, Instagram , and Facebook page. I also was in charge of the Google reviews.
  • Florida Child care professional Credential

    • 2017-2024

Timeline

Patient Care Coordinator

South Tampa Gynecology
03.2023 - Current

Lead Patient Care Coordinator

Davis Family Hearing
06.2021 - 03.2023

Front Lead Teacher

Kids World Inc
05.2018 - 06.2021

High School Diploma -

Raymond High School

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Keyani Carlsen