Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Languages
Timeline
Generic

Keyanna Clagon

The Bronx,NY

Summary

Experienced professional with over 3 years in administrative support, education, and client service roles. Currently Office Coordinator at a pediatric therapy center, overseeing schedules, billing, data tracking, and front-desk operations. Proficient in QuickBooks, recordkeeping, and patient-family communication in clinical settings. Skilled in working with children, families, and interdisciplinary teams. Seeking to apply administrative skills and dedication to quality care in a healthcare or public health environment.

Overview

5
5
years of professional experience

Work History

Office Coordinator

The SMILE Center
03.2023 - Current
  • - Managed scheduling and enrollment for pediatric occupational, physical, and speech therapy services
  • - Handled high-volume phone inquiries, providing accurate information and excellent customer service
  • -Entered and tracked billing data for approximately 20 clients using QuickBooks, including charge processing and generation of pendency invoices to ensure accurate and timely financial records.
  • - Maintained attendance records and documentation for therapy sessions and evaluations
  • - Supported HIPAA-compliant recordkeeping and ensured confidentiality of patient information
  • - Coordinated with families and therapists to address service needs and support scheduling adjustments
  • - Facilitated parent education workshops and helped organize community engagement events

Associate / Science Teacher

Success Academy Charter School
05.2022 - 12.2022
  • - Delivered instruction in science, math, and literature, emphasizing critical thinking
  • - Built trusting relationships with students and families, enhancing communication and collaboration
  • - Tracked and analyzed academic data for 30–100 students to inform instruction, personalize support plans, and drive measurable learning outcomes
  • - Developed conflict resolution and behavioral support strategies

Academic Tutor

Success Stories Learning Center
03.2022 - 04.2022
  • -Provided individualized academic support to 7 students with diverse learning needs, adapting instruction to enhance comprehension and academic progress.
  • - Created safe and focused learning environments aligned with student goals
  • - Ensured compliance with confidentiality standards in educational settings

Seasonal Markdown Associate

Aritzia
12.2021 - 01.2022
  • - Maintained organization and accuracy in inventory systems, managing over 500 items during seasonal markdown events
  • - Executed daily operational tasks independently, contributing to a 20% improvement in backroom efficiency and floor readiness during peak holiday season

Youth Developer

Children’s Aid Society (Summer Rising Program)
07.2021 - 08.2021
  • - Facilitated literacy and STEM programming for students in grades 1–5
  • - Supported student development through enrichment and academic interventions
  • - Applied behavior management techniques to support a positive learning environment

Circulation Student Assistant

Iona College – Ryan Library
02.2020 - 04.2020
  • -Handled cataloging and inventory for over 1,000 library materials, ensuring accuracy and accessibility in fast-paced academic environment

Education

Bachelor of Arts - English

Iona College
New Rochelle, NY
05.2020

Skills

  • Administrative support and scheduling
  • Effective client communication
  • Skilled in Microsoft Office and Google Workspace
  • QuickBooks invoicing expertise
  • Detail-oriented organization
  • Document design enhancement
  • Youth development specialist
  • Effective classroom management
  • Digital education integration
  • Proficient in Canva, Slack, Zoom, and Asana

Accomplishments

    Successfully supported a Black-owned shoe brand "Things II Come" by Sherwayne Mahoney in securing a retail opportunity with Macy’s by contributing to product development, workshop participation, and presentation planning as part of a competitive vendor development program.

Awards

Awarded Senator Ruth Hassell-Thompson Certificate of Achievement (2016) & President's Award for Educational Achievement (2012)

Languages

English

Timeline

Office Coordinator

The SMILE Center
03.2023 - Current

Associate / Science Teacher

Success Academy Charter School
05.2022 - 12.2022

Academic Tutor

Success Stories Learning Center
03.2022 - 04.2022

Seasonal Markdown Associate

Aritzia
12.2021 - 01.2022

Youth Developer

Children’s Aid Society (Summer Rising Program)
07.2021 - 08.2021

Circulation Student Assistant

Iona College – Ryan Library
02.2020 - 04.2020

Bachelor of Arts - English

Iona College

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Keyanna Clagon