Keyanna Henderson
Atlanta,GA
Summary
Professional with substantial experience in healthcare administration and patient services. Excels in coordinating schedules, managing patient flow, and ensuring seamless communication between departments. Strong focus on collaboration and achieving results, adapting to changing needs. Adept at handling confidential information, utilizing scheduling software, and providing exceptional customer service. Known for reliability and maintaining high standards in all tasks.
Overview
8
8
years of professional experience
Work History
Patient Access Scheduler
ENT of GA South
01.2024 - Current
- Provider Schedule Management: Actively managed provider schedules to optimize productivity and maximize scheduled appointments daily, ensuring efficient clinic operations
- Maintained strict adherence to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Skillfully answered telephone calls, efficiently screened calls, took messages, and provided information in line with established protocols
- Documented treatment effectiveness and patient outcomes in medical records.
- Diligently maintained physician schedules, ensuring accurate scheduling and confirmation of all patient appointments
- Facilitated smoother billing process by accurately coding procedures and diagnoses in medical records.
- Provides excellent customer service by addressing inquiries and resolving efficiently
- Enhanced patient care quality by ensuring timely and accurate documentation of medical records.
- Enhanced patient satisfaction by promptly addressing inquiries and concerns related to their appointments.
- Ensured accurate record-keeping by diligently updating patient information in electronic medical records systems.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Increased accuracy of medical records by meticulously reviewing and updating documentation.
- Optimized resource allocation by coordinating staff schedules based on provider availability and facility requirements.
- Reduced claim denials by ensuring accurate and timely submission of coded medical records.
- Streamlined work processes by utilizing advanced software tools for appointment management, data entry, and reporting tasks.
Dispatcher Coordinator
Verida
03.2021 - 01.2024
- Assisted members in scheduling appointments for doctor visits and pharmacy stops, enhancing their access to essential healthcare services
- Conducted thorough short- and long-range planning to identify trips requiring eligibility verification, ensuring compliance and operational efficiency
- Managed inbound calls for Medicaid-eligible non-emergency services, including discharges and ride requests, with a focus on prompt and accurate dispatch information
- Skillfully addressed over 80 inbound calls daily, demonstrating exceptional ability to resolve client issues swiftly and effectively
- Collected and accurately input critical customer data, such as names, addresses, phone numbers, and Medicaid information, into customer service software, ensuring data integrity and confidentiality
- Trained new team members on proper patching and repair techniques, resulting in a 75% reduction in errors and delays which resulted in a 20% reduction in project delays and a 15% increase in project completion rate
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
Assistant Teacher
Sheltering Arms Early Childcare
08.2019 - 11.2020
- Ensured a secure and nurturing environment for children, promoting healthy eating practices and sharing routine duties like playground supervision and classroom maintenance
- Actively participated in child/teacher-initiated activities, using equipment and materials to foster physical development and implementing planned learning activities
- Guided hands-on activities to boost self-esteem and social skills, demonstrated cultural diversity awareness, and employed positive guidance techniques
- Welcomed parents and visitors warmly, encouraged parental participation in the program, and fostered positive family-teacher relationships
- Participated in staff meetings and professional development opportunities, shared new ideas with colleagues, and adhered to center policies and educational objectives
- Assisted the Lead Teacher in assessing children's progress, including working with children with special needs, and coordinating with substitutes and volunteers in the classroom
- Supervised recess, lunch and daily student intake and dismissal.
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
Security Supervisor
Allied Universal
10.2017 - 07.2019
- Oversaw the delivery of quality security services to an assigned customer, ensuring high standards of protection and service
- Acted as a key liaison between customers, Operation Managers, and security officers, facilitating effective communication and coordination
- Maintained a secure environment, ensuring the safety of people and property at the facility
- Diligently reported safety concerns, security breaches, and unusual circumstances both verbally and in writing, ensuring prompt and effective responses
- Aided residents, guests, and employees, addressing their questions and concerns with professionalism
- Managed phone communications and greeted residents, guests, and employees, ensuring a welcoming and professional atmosphere
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
Education
Associate's degree - Criminal Justice
Brown Mackie College
06.2013
Diploma - undefined
Frederick Douglass High School
05.2008
Skills
- HIPAA compliance
- Patient registration
- Insurance verification
- Appointment scheduling
- Customer service
- Multitasking and organization
- Verbal and written communication
- Electronic health records
- Phone and email etiquette
- Data entry
- Payment processing
- Eligibility determination
Timeline
Patient Access Scheduler
ENT of GA South
01.2024 - Current
Dispatcher Coordinator
Verida
03.2021 - 01.2024
Assistant Teacher
Sheltering Arms Early Childcare
08.2019 - 11.2020
Security Supervisor
Allied Universal
10.2017 - 07.2019
Diploma - undefined
Frederick Douglass High School
Associate's degree - Criminal Justice
Brown Mackie College