Keyanna Jennings
Rock Hill,Sc
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Medical Call Center Rep & Pharmacy Technician
North Central Family Medical Center
Rock Hill , Sc
02.2021 - Current
- Serves patients by scheduling appointments and maintaining records and accounts.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
Pharmacy Technician
CVS Pharmacy
Rock Hill , Sc
07.2017 - 02.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Server Shift Leader
Showmars
Rock Hill , Sc
02.2014 - 10.2018
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Education
High School Diploma - General Studies
Northwestern High School
Rock Hill, SC06.2015
Skills
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Excellent Attention to Detail
Timeline
Medical Call Center Rep & Pharmacy Technician
North Central Family Medical Center
02.2021 - Current
Pharmacy Technician
CVS Pharmacy
07.2017 - 02.2021
Server Shift Leader
Showmars
02.2014 - 10.2018
High School Diploma - General Studies
Northwestern High School
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