Keyanna Lawrence
North Little Rock,AR
Summary
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead
Krogers Grocery Store
North Little Rock, AR
06.2022 - Current
- Led team in achieving operational goals through effective scheduling and resource allocation.
- Enhanced customer service initiatives by training staff on best practices and company policies.
- Implemented employee development programs, fostering a culture of continuous improvement and mentorship.
- Monitored performance metrics, providing actionable feedback to team members for improved efficiency.
- Coordinated daily operations to ensure compliance with safety standards and company regulations.
- Facilitated regular team meetings to align objectives and address challenges proactively.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Car Hopper
Sonic
Little Rock, AR
03.2022 - 05.2022
- Delivered exceptional customer service by efficiently taking and delivering orders to cars.
- Managed multiple order requests simultaneously, ensuring accuracy and timeliness.
- Collaborated with kitchen staff to expedite food preparation and improve service speed.
- Maintained cleanliness of drive-in area, enhancing overall customer experience.
Cashier
Rasing Canes
Little Rock, AR
09.2021 - 03.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations to enhance customer experience.
Cashier
Tropical Smoothie Cafe
Little Rock, AR
01.2021 - 09.2021
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Sales Associate
Journeys Shoe Store
Little Rock, AR
05.2020 - 01.2021
- Assisted customers in selecting footwear, providing personalized recommendations based on individual preferences.
- Processed sales transactions efficiently using point-of-sale systems to ensure accuracy and customer satisfaction.
- Maintained organized merchandise displays, enhancing store aesthetics and improving product visibility.
- Adapted quickly to new promotions and seasonal changes, maintaining up-to-date knowledge of current product offerings.
Education
High School Diploma -
Bryant High School
Bryant, AR05-2022
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Influencing skills
- Team building
- Computer skills
- Excellent communication
- Multitasking
- Customer service
Certification
- Little Rock, AR: Phlebotomy Training Specialists; April 13, 2026- May 1, 2026
Timeline
Team Lead
Krogers Grocery Store
06.2022 - Current
Car Hopper
Sonic
03.2022 - 05.2022
Cashier
Rasing Canes
09.2021 - 03.2022
Cashier
Tropical Smoothie Cafe
01.2021 - 09.2021
Sales Associate
Journeys Shoe Store
05.2020 - 01.2021
High School Diploma -
Bryant High School