Overview
Work History
Education
Skills
Timeline
Generic

Keyanna Wilder

McDonough,GA

Overview

12
12
years of professional experience

Work History

Case Manager

The Foster Firm
Atlanta, GA
08.2022 - Current
  • Maintained a case-load of 150+ clients, communicating pertinent information via phone, email and mail bi-weekly.
  • Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Constructed case notes and comprehensive reports for data entry into Needles Neo portal.
  • Liaised between clients, healthcare providers and insurance companies to monitor case and provide quality customer service.
  • Drafted demand packages to insurance companies using medical records and other important data gathered from the client.

Intake Specialist

Cambre and Associate Law Firm
Atlanta, GA
09.2020 - 07.2022
  • Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard
  • Managed average of 4-5 clients per day and processed new claims utilizing appropriate adjudication system.
  • Performed calls on leads who are interested in hiring our personal injury firm.
  • Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.

Server

Smokey Bones Bar & Fire Grill
Peachtree City, GA
08.2017 - 10.2020
  • Served average of 50 patrons daily at American restaurant with consistent recommendations for exceptional service
  • Delegated tasks to specific employees based on individual knowledge and strengths
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction
  • Increased sales upselling menu and bar items and suggesting premium choices for guests.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.

Server

Rose Italian Kitchen
Solon, Ohio
08.2017 - 03.2020
  • Trained in wine and liquor service in order to provide full and positive experiences to guests.
  • Provided menus, explained daily specials, and answered questions about menu items.
  • Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Supervisor

Marc's Grocery Store
South Euclid, OH
01.2013 - 07.2018
  • Consistently monitors, coaches and encourages team members to meet company service standards Evaluates daily performance of cashiers and delivers documented coaching observations
  • Assisted and trained team of 15 cashiers in sales techniques, providing excellent customer service, problem solving and daily cash balancing operations
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers
  • Mentored newly hired cashiers in upselling techniques, interpersonal skills and communication to improve sales expertise

Server

Red Lobster
Beachwood, Ohio
05.2015 - 12.2017
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Assisted in training new servers.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Education

Master of Arts - Marriage and Family Therapy

Northcentral University
San Diego, CA
2024

Bachelor of Arts - Psychology

Cleveland State University
Cleveland, OH
12.2018

Skills

  • Critical thinking
  • Treatment planning
  • Culturally competent communication
  • Confidentiality compliancy
  • Psychological assessment
  • Building rapport
  • Case documentation
  • Leadership

Timeline

Case Manager

The Foster Firm
08.2022 - Current

Intake Specialist

Cambre and Associate Law Firm
09.2020 - 07.2022

Server

Smokey Bones Bar & Fire Grill
08.2017 - 10.2020

Server

Rose Italian Kitchen
08.2017 - 03.2020

Server

Red Lobster
05.2015 - 12.2017

Supervisor

Marc's Grocery Store
01.2013 - 07.2018

Master of Arts - Marriage and Family Therapy

Northcentral University

Bachelor of Arts - Psychology

Cleveland State University

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Keyanna Wilder