Keyera McGrew
Watertown,NY
Summary
Dedicated professional with a strong background in customer service and team training. Proven ability to enhance customer experiences and streamline operations.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Dollar General
Sandy Creek, New York
04.2022 - 01.2025
- Coordinated daily store operations and staff scheduling to ensure smooth workflow.
- Coordinated inventory management to ensure product availability and organization.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Trained new employees on company policies and customer service standards to enhance team effectiveness.
- Resolved customer inquiries and complaints, fostering positive customer experiences.
Customer Service Manager
Walmart
Watertown, New York
03.2018 - 02.2021
- Led customer service team to improve service quality and increase customer satisfaction.
- Delivered exceptional customer service to maintain high levels of customer satisfaction.
- Resolved customer complaints efficiently using conflict resolution skills.
- Created training programs for new employees to strengthen customer interaction skills.
- Utilized CRM software to track customer interactions and service requests effectively.
Machine Operator
Car Freshener Corp
Watertown, New York
06.2020 - 01.2021
- Operated machinery to produce high-quality air fresheners, ensuring consistent output and adherence to production schedules.
- Monitored production processes to ensure compliance with safety standards and protocols, contributing to a safe work environment.
- Conducted routine maintenance on equipment to ensure optimal performance.
- Loaded materials into machines while following proper handling procedures.
- Inspected finished products for quality assurance, ensuring only top-quality items were packaged and shipped to customers.
Key Holder
Real Deals Dollar Store
Pulaski, New York
06.2015 - 03.2018
- Managed key holder responsibilities, including store openings and closings, and setting alarms to ensure security.
- Opened and closed store, overseeing cash management and enforcing security protocols.
- Verified accuracy of register tills at beginning and end of shift.
- Assisted customers with product inquiries, enhancing their shopping experience and satisfaction.
- Stocked shelves, organized merchandise, and maintained store presentation standards.
Education
High School Diploma -
Pulaski Jr Sr Highschool
Pulaski, NY06-2015
Skills
- Inventory management
- Sales forecasting
- Visual merchandising
- Customer service
- Staff scheduling
- Team training
- Safety compliance
- Conflict resolution
- Effective communication
Timeline
Assistant Manager
Dollar General
04.2022 - 01.2025
Machine Operator
Car Freshener Corp
06.2020 - 01.2021
Customer Service Manager
Walmart
03.2018 - 02.2021
Key Holder
Real Deals Dollar Store
06.2015 - 03.2018
High School Diploma -
Pulaski Jr Sr Highschool