Keyera Phillips
DeSoto,TX
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
DTLR
Dallas, TX
08.2023 - 01.2024
- Processed customer payments quickly and returned exact change and receipts.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Customer Service Representative
Chime
Dallas, TX
07.2022 - 07.2023
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
Carter High School
Dallas, TX05-2018
Skills
- Order coordination
- Drawer management
- Check processing
- Product knowledge
- Stress management
- Customer inquiries
- Guest services
- Customer focus
- Cultural awareness
- Customer complaint resolution
- Positive and professional
- Reliability and punctuality
Timeline
Customer Service Cashier
DTLR
08.2023 - 01.2024
Customer Service Representative
Chime
07.2022 - 07.2023
High School Diploma -
Carter High School