Keyla Henderson
McKinney ,Texas
Summary
Dynamic Team Lead at Conduent with a proven track record in coaching and mentoring, enhancing team performance through effective training and feedback. Skilled in conflict resolution and customer focus, I fostered a positive work environment that increased employee engagement and loyalty, driving overall success in service delivery.
Overview
7
7
years of professional experience
Work History
Team Lead
Conduent
12.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Customer Service Representative
Young Williams
10.2018 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - Business Administration
Alcorn State University
Lorman, MS05.2016
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Production monitoring
- Product management
- Employee training
Timeline
Team Lead
Conduent
12.2021 - Current
Customer Service Representative
Young Williams
10.2018 - 11.2021
High School Diploma - Business Administration
Alcorn State University
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