Keylli Ponce
Chattanooga,TN
Summary
Dynamic Client Service Representative at VIP CLEANERS, excelling in customer focus and complaint handling. Proven ability to resolve issues and enhance client satisfaction through effective communication and attention to detail. Skilled in payment processing and adept at multitasking, fostering strong relationships while maintaining professionalism under pressure.
Overview
5
5
years of professional experience
Work History
Client Service Representative
VIP CLEANERS
Chattanooga, TN
05.2022 - Current
- Scheduled client meetings or responded to calls to address questions.
- Assisted prospective clients with enrollment process for products or services.
- Responded to complaints and resolved issues while providing high-quality customer service.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
Cashier/ Waitress
Taconooga
Chattanooga, TN
07.2023 - 09.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service to enhance shopping experience.
- Collaborated with team members to improve checkout efficiency and reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Kitchen Staff Member
Tropical Smoothie
Chattanooga, TN
08.2022 - 09.2022
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
House Remodeler
Family Business
Chattanooga, TN
04.2021 - 07.2021
- Delivered exceptional results through meticulous attention to detail in all aspects of house remodeling tasks.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Inspected equipment and tools used for safe operation.
Education
GED -
Ooltewah HighSchool
05.2025
Skills
- Customer focus
- Follow-up skills
- Teamwork and collaboration
- Understanding customer needs
- Attention to detail
- Client support
- Payment processing
- Calm and professional under pressure
- Multitasking
- Complaint handling
LANGUAGES
Spanish Bilingual Native Language
English Fluent Ooltewah HighSchool
Timeline
Cashier/ Waitress
Taconooga
07.2023 - 09.2023
Kitchen Staff Member
Tropical Smoothie
08.2022 - 09.2022
Client Service Representative
VIP CLEANERS
05.2022 - Current
House Remodeler
Family Business
04.2021 - 07.2021
GED -
Ooltewah HighSchool
COMMUNITY SERVICE
Ooltewah Highschool, Teacher's Assistant, Chattanooga, TN, 2024-08, 2025-05, Provided feedback on student assignments to encourage growth and improvement., Supported classroom activities to enhance student learning and engagement., Participated in team meetings to discuss student progress and collaborative strategies., Facilitated small group discussions to encourage peer interaction and knowledge sharing., Communicated effectively with parents regarding student behavior and academic progress., Supported the lead teacher in delivering instruction., Identified student challenges and discussed corrective actions with lead teacher., Helped students develop problem-solving skills., Helped to explain assignments and test instructions to boost student comprehension., Worked with students individually and in small groups, reinforcing skills.
AWARDS
Certificate Of Excellency, Certificate of Recognition for Volunteer Service, Seal Of Biliteracy