Keyna Lovell
Thibodaux,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced in many lines of work, including, landscaping, serving, insurance sales and collections, and customer service. Looking To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Server
Golden Corral Buffet And Grill
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Landscaper
Darlene Lawn Care
01.2018 - 01.2022
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Trained new team members on best practices in landscaping techniques ensuring consistent quality across all projects.
Insurance Customer Service Representative
Carmouche Insurance
07.2014 - 01.2020
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
Life Insurance Agent
Security Plan Life Insurance
04.2012 - 02.2016
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Increased sales of life insurance products through tactical customer outreach.
- Collaborated with underwriters to expedite approval processes, minimizing wait times for clients seeking coverage.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
Education
High School Diploma -
South Terrebonne High School
Bourg, LA01.2004
Skills
- Computer Skills
- Word Skilled
- Hardworking
- Dependable
Timeline
Server
Golden Corral Buffet And Grill
02.2023 - Current
Landscaper
Darlene Lawn Care
01.2018 - 01.2022
Insurance Customer Service Representative
Carmouche Insurance
07.2014 - 01.2020
Life Insurance Agent
Security Plan Life Insurance
04.2012 - 02.2016
High School Diploma -
South Terrebonne High School