Keyondra kirkwood
Midwest City
Summary
Dynamic and results-driven professional with extensive experience in customer service and retail operations at Will Rogers Airport. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling. Skilled in merchandising display and team collaboration, consistently achieving operational efficiency and training new associates to uphold high standards.
Overview
6
6
years of professional experience
Work History
Sales Associate
Will Rogers Airport
10.2022 - Current
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Implemented creative merchandising displays that effectively showcased products while capturing consumer attention in retail environments.
- Enhanced customer satisfaction by efficiently addressing and resolving retail operation issues.
- Maintained organized cash register, reducing discrepancies and improving operational efficiency.
- Assisted in training new cashiers on register operations and customer service standards.
Fulfillment Associate
Academy Sports and Outdoors
08.2021 - 06.2022
- Oversaw order fulfillment processes to ensure timely and accurate deliveries.
- Trained new associates on safety protocols and operational procedures.
- Coordinated inventory management, optimizing stock levels for efficiency.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
Online Personal Shopper
Walmart
06.2021 - 07.2021
- Curated personalized shopping lists based on customer preferences and trends.
- Leveraged advanced e-commerce platforms for efficient order processing and inventory management.
- Provided exceptional customer service through timely communication and product recommendations.
- Collaborated with suppliers to ensure product availability and quality standards.
Salad Bar Attendant
Incredible Pizza
09.2019 - 05.2021
- Ensured optimal freshness and quality of salad bar ingredients through regular inventory checks.
- Trained new staff on food safety standards and proper salad bar maintenance procedures.
- Streamlined ingredient preparation processes to enhance service speed during peak hours.
- Monitored customer preferences to adjust menu offerings and improve satisfaction levels.
Education
High School Diploma -
Putnam City High School
Oklahoma City05-2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Cash handling
- Goal oriented
- Stocking and receiving
- Store opening and closing
- POS system operation
- Retail store operations
- Cleaning techniques
- Payment processing
- Merchandise display
- Display setup
Timeline
Sales Associate
Will Rogers Airport
10.2022 - Current
Fulfillment Associate
Academy Sports and Outdoors
08.2021 - 06.2022
Online Personal Shopper
Walmart
06.2021 - 07.2021
Salad Bar Attendant
Incredible Pizza
09.2019 - 05.2021
High School Diploma -
Putnam City High School