Keyonia Hopkins

• Handled complaints, provided appropriate solutions for customers, and followed up to resolve any issues their customers experienced.

• Scheduled Appointments
• Trained new Marketing Reps.
• Traveled door to door providing information about new windows.

*Prepared for clinic visits by reviewing next day patients and completing next day preparation activities.

*Entered pre-visit orders and prepared new patient charts.

*Checked in patients upon arrival in the practice. Identified correct patient information. Verified patient demographic data. Accurately identified the appropriate account for patient visit.

* Collected and posted co-payments and balances on accounts due. Imprint all patient specific chart documents and requisition/transmittal documents.

*Explained billing to patients according to PRMO credit and collection policies. Determined the amount of cash to be collected based on insurance plan.

*Checked-out patients. Made return appointments by scheduling patients into the correct appointment type, entered the primary care physician or referring physician and scheduling tests and procedures.

*Answered telephones, took and delivered messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards

• Delivered health care services in patients’ residences
• Completed domestic and household tasks
• Transported and accompanied patients to doctors office or to hospital
• Administered simple prescribed medications
• Maintained patients care records and documented provided services
• Helped with clients’ personal care activities
• Monitored patients (vital signs, temperature, respiration, etc.) and informed on their condition
• Aided patients with mobility and physical therapies/exercises
• Educated and counseled patients and families on diet and exercise
• Processed routine specimens
• Offered companionship and basic emotional or psychological support.