Keyonna Brown
Baltimore,MD
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
18
18
years of professional experience
Work History
Cashier
Guest Services
Linthicum Heights, MD
10.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Monitored inventory levels and reported discrepancies to management for timely restocking.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Customer Service Associate
Prime Flight Aviation
702 Elkridge Landing
05.2025 - 08.2026
- Delivered exceptional customer service in high-pressure environments, ensuring satisfaction and retention.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships and loyalty.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Checked in over 200 guest a day
Package Sorter
Amazon
5501 Holabird
06.2022 - 08.2025
- Improved package sorting efficiency by implementing a streamlined organizational system.
- Reduced package misplacement incidents by maintaining accurate records and thorough documentation.
- Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Sorted 1000s of packages on daily
Floater
Chartwells Dining Services
8000 York Rd
08.2018 - 01.2024
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Developed and maintained positive relationships with customers to enhance service.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Utilized POS system to receive and process food and beverage orders.
- Observed diners to respond to additional requests and determine when meal completed.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Processed customer payments and balanced cash drawers.
- Learned other teammates' work tasks to train as backup.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Adjusted food preparation methods in accordance with customer requests.
- Stored food in designated containers and storage areas to prevent spoilage.
- Cleaned and organized kitchen, dining and service areas.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Greeted customers at counter to fulfill requests and answer questions.
- Served over 2500 student daily
Crew Member, Cashier, Cook, Drive Thru Operator
Popeyes
Baltimore, MD
06.2017 - 05.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Worked front counter, drive-thru and other areas.
- Operated POS platform and verified cash and card transactions to maintain accurate drawer by end of shift.
- Served over a 100 customer
Driver Helper
UNITED PARCELS SERVICE UPS
Towson, MD
11.2016 - 01.2017
- Assists delivery drivers with delivering packages to customers in a timely fashion
- Help deliver 1000s of packages
Production/Warehouse Associate
Corner Stone
Baltimore, MD
10.2016 - 11.2016
- Monitored, prepared, and packaged salads and vegetables according to food/health guidelines
- Production over 1000s daily
Officers Dining Room Supervisor
Crystal Enterprise Inc
Baltimore, MD
02.2015 - 08.2015
- Supervised inmates as they prepared meals for Correctional officers and other inmates Cleaned the bathrooms, utensils, and dining areas
- Cooked and served 1000s of meals for inmates and Correctional officers
Officers Dining Room Supervisor
Trinity Service Group
Baltimore, MD
06.2012 - 02.2015
- Supervised inmates as they prepared meals for Correctional officers and other inmates Cleaned the bathrooms, utensils, and dining areas
- Milestone: While working at trinity, I passed the Server Safe exam with a 95 which resulted in me being promoted to Dining Room Supervisor
- Cooked and served 1000s of meals for inmates and Correctional officers
Deli Clerk
Fresh & Greens
Baltimore, MD
09.2011 - 02.2012
- Sliced, carved, labeled and packaged meat Clean and sanitized the deli area daily Evaluated the temperature of all items served
- Prepared and served meals 100 of guest daily
Cashier/Deli Clerk
Family Inn Baker and Deli
Baltimore, MD
06.2008 - 02.2012
- Provided excellent and friendly customer service to every customer Prepared deli meat according to Safe handling procedures Prepared hot meals daily
- Performed cash, card and check transactions to complete customer purchases.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Addressed customer needs and made product recommendations to increase sales
- Checked 100s of customers daily
Education
Paul’s Food Service Training Program, I Received My ServeSafeFood Handler &, ServeSafe Manager’s Certifications -
St. Vincent de Paul
Baltimore07.2017
High School Diploma -
Fredrick Douglass Senior High, Management
Baltimore, MD06.2006
Skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Customer service excellence
- Reliability and punctuality
Timeline
Cashier
Guest Services
10.2025 - Current
Customer Service Associate
Prime Flight Aviation
05.2025 - 08.2026
Package Sorter
Amazon
06.2022 - 08.2025
Floater
Chartwells Dining Services
08.2018 - 01.2024
Crew Member, Cashier, Cook, Drive Thru Operator
Popeyes
06.2017 - 05.2018
Driver Helper
UNITED PARCELS SERVICE UPS
11.2016 - 01.2017
Production/Warehouse Associate
Corner Stone
10.2016 - 11.2016
Officers Dining Room Supervisor
Crystal Enterprise Inc
02.2015 - 08.2015
Officers Dining Room Supervisor
Trinity Service Group
06.2012 - 02.2015
Deli Clerk
Fresh & Greens
09.2011 - 02.2012
Cashier/Deli Clerk
Family Inn Baker and Deli
06.2008 - 02.2012
Paul’s Food Service Training Program, I Received My ServeSafeFood Handler &, ServeSafe Manager’s Certifications -
St. Vincent de Paul
High School Diploma -
Fredrick Douglass Senior High, Management