Keyonna Spearman
Willingboro
Summary
Dynamic and results-driven professional with a proven track record, excelling in customer service excellence, and compliance adherence. Adept at problem resolution and maintaining documentation accuracy, I thrive in high-pressure environments while fostering team collaboration and ensuring quality assurance. Committed to delivering exceptional service and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Team Member
Pancheros
Marlton
06.2025 - Current
- Delivered professional and empathetic customer service while gathering detailed order information.
- Accurately processed cash and electronic payments, ensuring data accuracy and procedural compliance.
- Communicated effectively with team members to ensure timely resolution of issues.
- Maintained organized work areas and followed company policies and quality standards.
- Demonstrated adaptability, accountability, and reliability in a high-volume environment.
Crew Member
Wendy’s
Mt. Laurel
06.2023 - 08.2024
- Managed high-volume customer interactions with professionalism and efficiency.
- Entered orders accurately and handled financial transactions with attention to detail.
- Responded to customer concerns and escalated issues appropriately.
- Followed safety guidelines, operational procedures, and compliance standards.
- Strengthened multitasking, documentation accuracy, and communication skills.
Education
Rowan College at Burlington County -
Rowan College at Burlington County
NJ05.2028
Montclair State University -
Montclair State University
Montclair, NJ12.2025
Skills
- Customer Service Excellence
- Data Entry & Documentation Accuracy
- Compliance & Regulatory Adherence
- Confidential Information Handling
- Time Management & Workload Prioritization
- Problem Resolution
- Professional Phone Etiquette
- Quality Assurance
- Team Collaboration
- Training Program Participation
- Case File Management
- Attention to Detail
Timeline
Team Member
Pancheros
06.2025 - Current
Crew Member
Wendy’s
06.2023 - 08.2024
Rowan College at Burlington County -
Rowan College at Burlington County
Montclair State University -
Montclair State University