Summary
Overview
Work History
Education
Skills
Timeline
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Keyonya Johnson

Marshall,TX

Summary

Dynamic and results-driven professional with exceptional customer service skills honed at Bealls Store. Proven ability to resolve conflicts and enhance customer loyalty through effective communication and problem-solving. Reliable team player adept at cash handling and maintaining store operations, consistently delivering positive experiences that drive repeat business.

Overview

4
4
years of professional experience

Work History

Sales Associate

Bealls Store
05.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Customer Service Representative

Mr. Cooper Mortgage
Longview, TX
01.2021 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

CMA Certification - Certified Medical Assistant

Blue Cliff College
LA
01.2014

High School Diploma - Basic

Marshall High School
Marshall, TX
05.2003

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Store opening and closing
  • Cleaning techniques
  • Payment processing
  • Policy and procedure adherence

Timeline

Sales Associate

Bealls Store
05.2025 - Current

Customer Service Representative

Mr. Cooper Mortgage
01.2021 - 03.2025

CMA Certification - Certified Medical Assistant

Blue Cliff College

High School Diploma - Basic

Marshall High School