Keyri Campos Castro
Lakeville,MN
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Store Manager
Menards
Eden Prairie, Minnesota
09.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Assisted in managing daily store operations and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Trained new employees on store policies and customer service standards.
- Facilitated sales initiatives through clear communication and collaboration within the team to achieve sales goals.
- Handled customer inquiries and resolved issues promptly and professionally.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Trainer
Raising Cane's
Burnsville, Minnesota
07.2022 - 09.2023
- Led onboarding sessions to familiarize staff with operational procedures and enhance their readiness.
- Created training materials for new team members to ensure effective onboarding in a fast-paced restaurant environment.
- Facilitated ongoing training programs to enhance team skills and efficiency.
- Monitored employee performance during training sessions to deliver targeted feedback and support skill development.
Cashier
Walgreens
Savage, Minnesota
04.2022 - 06.2023
- Managed cash register operations and processed payments accurately.
- Processed customer transactions accurately and efficiently to enhance checkout experience.
- Delivered exceptional customer service to address product inquiries and improve customer satisfaction.
- Trained new cashiers on store policies and procedures to ensure consistent service quality.
- Stocked shelves with merchandise to maintain store inventory levels.
Trainer
McDonald's
Savage, MN
05.2020 - 04.2022
- Conducted hands-on training sessions to enhance team skills and service quality.
- Provided feedback and coaching to employees for continuous performance improvement.
- Conducted onboarding sessions for new hires to ensure smooth integration.
Team Member
Culver's Restaurant
Savage, MN
04.2019 - 05.2020
- Provided excellent customer service in a fast-paced dining environment.
- Processed customer transactions accurately and efficiently at cash register, ensuring smooth operations.
- Kept work area clean and organized throughout shift, contributing to overall workplace safety and efficiency.
Education
Burnsville High School
Burnsville, MinnesotaAssociate of Arts -
Normandale Community College
Minneapolis, MN 08.2021 - 05.2023
Skills
- Store operations
- Inventory management
- Cash handling
- Staff scheduling
- Store opening and closing
- Team supervision
- Staff management
- Customer service
- Customer relationship management
- Time management
- Adaptability
- Problem solving
Timeline
Assistant Store Manager
Menards
09.2023 - Current
Trainer
Raising Cane's
07.2022 - 09.2023
Cashier
Walgreens
04.2022 - 06.2023
Associate of Arts -
Normandale Community College
08.2021 - 05.2023
Trainer
McDonald's
05.2020 - 04.2022
Team Member
Culver's Restaurant
04.2019 - 05.2020
Burnsville High School