KEYUANNA COATS
Houston,TX
Summary
Customer Support Specialist with over eight years of experience assisting customers, resolving inquiries, and communicating clearly across multiple service channels. Experienced handling high-volume interactions, billing concerns, and administrative support while maintaining professionalism and empathy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Leasing Associate
Greenhouse Villas
Houston, TX
03.2026 - Current
- Show apartments and give property tours to potential residents
- Explain lease terms, pricing, and community features
- Process rental applications and verify documents (income, ID, etc.)
- Prepare lease agreements and move-in paperwork
Delivery Driver
FRITO-LAY (PEPSICO)
06.2022 - 02.2026
- Maintained professional customer interactions, managed schedules, documentation, and inventory tracking, and communicated with internal teams to resolve issues.
Customer Service & Billing Representative
ARKANSAS DEMOCRAT GAZETTE
06.2017 - 06.2022
- Handled high-volume inquiries, assisted customers via phone and digital channels, and maintained CRM records.
Receptionist / Secretary
DAVENPORT LAW FIRM
05.2015 - 07.2017
- Managed front desk operations, scheduled appointments, and maintained confidential files.
Medical Office Administrator
UNIVERSITY OF ARKANSAS HOSPITAL
12.2012 - 06.2015
- Supported scheduling, records management, and patient communication.
Leasing Agent
FOUNTAINS AT CHENAL
05.2010 - 12.2012
- Conducted tours, processed applications, and resolved resident concerns.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Phoenix, AZ02.2026
Bachelor of Science - Human Resources
University of Phoenix
Skills
- Customer Support
- Online Messaging Support
- CRM Systems
- Data Entry
- Microsoft Office
- Conflict Resolution
- Administrative Support
- Written Communication
- Dependable and reliable
- Multitasking and organization
- Customer interaction
- Record keeping
Certification
Best Practices for Remote Work
Human Resource Systems and Processes
Timeline
Leasing Associate
Greenhouse Villas
03.2026 - Current
Delivery Driver
FRITO-LAY (PEPSICO)
06.2022 - 02.2026
Customer Service & Billing Representative
ARKANSAS DEMOCRAT GAZETTE
06.2017 - 06.2022
Receptionist / Secretary
DAVENPORT LAW FIRM
05.2015 - 07.2017
Medical Office Administrator
UNIVERSITY OF ARKANSAS HOSPITAL
12.2012 - 06.2015
Leasing Agent
FOUNTAINS AT CHENAL
05.2010 - 12.2012
Associate of Arts - Criminal Justice
University of Phoenix
Bachelor of Science - Human Resources
University of Phoenix