Ke'zariah Robinson
Gastonia,NC
Summary
Proven to excel in high-pressure environments, I leveraged my customer service expertise and effective multitasking abilities at T.G.I. FRIDAY'S to enhance dining experiences. Trained new staff, ensuring adherence to service standards. My detail-oriented approach and empathy significantly improved guest satisfaction, showcasing my commitment to excellence and collaborative teamwork. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Hostess/Server
T.G.I. FRIDAY'S - Bar & Restaurant
10.2017 - 09.2018
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
No Degree - Psychology
Florida State College At Jacksonville
Jacksonville, FL07.2025
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Customer service expertise
- Detail Oriented
- Complaint Handling
- Efficient collaboration
Hobbies
In my free time I enjoy reading, writing and learning new languages. As long as I an remember my parents fostered a healthy relationship with reading for me and my siblings, every Saturday we would go to the library and check out 4 books each. I've been in love with book ever since. Writing is an outlet I found myself picking up later on in life, around the age of 16, and has been a great way for me to relax and think through decisions. I am also currently learning Spanish and Japanese as I am looking to take a trip to Japan early 2025 if possible.
Timeline
Hostess/Server
T.G.I. FRIDAY'S - Bar & Restaurant
10.2017 - 09.2018
No Degree - Psychology
Florida State College At Jacksonville