Kezia Francis
Arlington,VA
Summary
STUDENT ATHLETE- Outside Hitter for Marymount University Women's Volleyball.
Skilled, friendly, courteous server with a customer oriented demeanor specialized in supporting country club operations. Possess exceptional communication and interpersonal skills while working closely with fellow servers, hosts, and managers. Expert at assessing and anticipating customer needs by quickly and energetically accommodating their requests.
Overview
1
1
year of professional experience
Work History
Server
Dominion Valley Country Club
Haymarket, VA
05.2023 - 08.2023
- Provided excellent service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about the country club's menu and products.
- Trained new employees on club procedures and plating techniques.
- Served food and beverages to patrons and immediately remedied issues with orders.
Server
Washington Golf & Country Club
ARLINGTON, VA
12.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to member inquiries and complaints in a professional manner.
- Ensured that each member was given personalized and efficient service
- Accurately recorded orders on cash register and point-of-sale system.
Usher
Jiffy Lube Live
Bristow, VA
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Greeted and assisted customers to foster positive experiences.
- Determined authenticity and applicability of presented tickets.
Volleyball Coach
Colgan High School
Manassas, VA
- Coached young girls between ages of 5 and 12 on volleyball techniques.
- Assessed player abilities and assigned positions according to individual strengths.
Choral Director
Colgan High School
Manassas, VA
- Supplied necessary guidance and direction during choir rehearsals to assist choir members in achieving correct tone, pitch and harmony.
Worship Leader
Grace Covenant Church-Chantilly
Chantilly, VA
- Closely followed musical notation and conductor's instructions.
- Applied knowledge of harmony, melody and voice production to individualize presentations and maintain audience interest.
Education
High School Diploma -
Colgan High School
Manassas, VA06.2023
. - Cybersecurity
Marymount University (Currently Enrolled)
Arlington, VA06.2027
Skills
- Dining Customer Service
- Verbal and Written Communication
- Conflict and Complaint Resolution
- Point of Sale (POS) System Operations
- Dining Room Cleaning and Upkeep
- High Energy and Stamina
- Staff Training
Membership and Affiliation
- Student Athlete- Outside Hitter for Marymount University Women's Volleyball, Fall 2023
- Women in Cybersecurity Club Secretary, 2023
- International Justice Mission Member, 2023
Honors
- Trustee Scholarship
- Virginia Tuition Assistance Grant Recipient
- Marymount Student Government Award of Greatness
- Deans List Recognition
Timeline
Server
Washington Golf & Country Club
12.2023 - Current
Server
Dominion Valley Country Club
05.2023 - 08.2023
Usher
Jiffy Lube Live
Volleyball Coach
Colgan High School
Choral Director
Colgan High School
Worship Leader
Grace Covenant Church-Chantilly
High School Diploma -
Colgan High School
. - Cybersecurity
Marymount University (Currently Enrolled)
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