Kezia Wickham
Queens
Summary
Highly skilled Human Resources Executive Team Leader. Successful track record in implementing strategic HR initiatives, enhancing employee engagement, and streamlining recruitment processes. Strengths include conflict resolution, performance management, and talent acquisition. Previous work resulted in improved operational efficiency, reduced turnover rates, and increased employee satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Resources Executive Team Leader
Target
Brooklyn
12.2020 - 01.2025
- Managed employee relations to foster a positive work environment and resolve conflicts.
- Oversaw performance management processes to ensure fair evaluations and feedback delivery.
- Ensured compliance with labor laws and company policies through regular audits and reviews.
- Analyzed workforce metrics to identify trends and inform strategic decision-making initiatives.
- Collaborated with other departments to ensure accurate onboarding of new hires.
- Managed payroll processing activities for all staff members including salary calculations, bonuses, overtime payouts.
- Implemented training plans for existing employees in order to enhance their skillset.
- Provided guidance to departmental leaders on employee relations matters such as grievances, complaints, terminations.
- Coached team members on performance issues, disciplinary actions, and conflict resolution techniques.
Style Team Leader
Target
Brooklyn
01.2020 - 12.2020
- Led team in daily operational tasks and ensured workflow efficiency.
- Managed scheduling and resource allocation for optimal productivity.
- Monitored performance metrics and provided feedback to enhance performance.
- Maintained a positive work environment that promoted collaboration between team members.
Guest Service Team Leader
Target
Brooklyn
08.2017 - 01.2020
- Led guest service initiatives to enhance customer engagement and satisfaction.
- Trained team members on guest service standards and operational policies.
- Resolved customer inquiries and complaints with effective communication strategies.
- Managed daily scheduling to ensure adequate coverage during peak hours.
- Analyzed guest feedback to identify areas for service improvement.
Cashier
Target
Brooklyn
09.2015 - 08.2017
- Processed customer transactions accurately and efficiently at checkout.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area and surrounding spaces.
- Handled cash, credit, and gift card payments securely and responsibly.
Sales Associate
Cookies Kids Department Store
Brooklyn
08.2013 - 09.2015
- Assisted customers with product selections and inquiries in a busy retail environment.
- Maintained organized merchandise displays to enhance store aesthetics and accessibility.
- Processed transactions efficiently at the cash register, ensuring accuracy and customer satisfaction.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Received and displayed product shipments on store retail shelves upon delivery.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Clerical Assistant
Dr Susan Smith McKinney Nursing and Rehabilitation
Brooklyn
06.2013 - 08.2013
- Organized files and ensured efficient retrieval of patient documentation.
- Assisted with filing documents and maintaining records.
- Assisted with special projects as needed by management team.
- Greeted visitors and customers in a friendly, professional manner.
Education
High School Diploma -
Progress High School For Professional Careers
Brooklyn , NY06-2013
Some College (No Degree) - Business
CUNY York College
Queens, NYSkills
- Customer service
- Effective communication
- Strategic planning
- Coaching and mentoring
- Diversity and inclusion
- HR policies and procedures
- Succession planning
- Onboarding and orientation
- Payroll management
- Employee engagement
- Performance management
Certification
- Food Safety Manager Certification- issued 1/28/2022
- Basic Life Service CPE/AED Certification-issued 8/26/2022
Timeline
Human Resources Executive Team Leader
Target
12.2020 - 01.2025
Style Team Leader
Target
01.2020 - 12.2020
Guest Service Team Leader
Target
08.2017 - 01.2020
Cashier
Target
09.2015 - 08.2017
Sales Associate
Cookies Kids Department Store
08.2013 - 09.2015
Clerical Assistant
Dr Susan Smith McKinney Nursing and Rehabilitation
06.2013 - 08.2013
High School Diploma -
Progress High School For Professional Careers
Some College (No Degree) - Business
CUNY York College