Keziah McDonald
Fort Lauderdale,FL
Summary
Detail-oriented and highly organized receptionist with 3 years of experience providing exceptional front desk support and office management. Adept at multitasking in fast-paced environments, handling administrative tasks, scheduling appointments, and managing phone systems with professionalism and efficiency. Known for delivering excellent customer service, maintaining a friendly and welcoming demeanor, and ensuring smooth daily operations.
Proficient in Microsoft Office Suite, email systems, and various scheduling software, with a strong ability to manage calendars, coordinate meetings, and maintain accurate records. Committed to creating a positive first impression and contributing to the overall success of the office.
Overview
4
4
years of professional experience
Work History
Home Health Aide/Appointment Setter
Isora Care Inc
Oakland Park
01.2024 - 09.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry, vacuuming, and mopping.
- Scheduled appointments and maintained medical records.
- Held CPR/First Aid Certification.
Receptionist
Bovell Insurance & Financial Services
Fort Lauderdale, FL
02.2023 - 02.2024
- Greeted incoming visitors and provided professional, friendly assistance.
- Confirmed appointments, updated records, and communicated with clients.
- Answered phone calls promptly and directed calls to the correct offices.
- Maintained a clean and neat reception area.
Office Clerical Supervisor
New Way Fellowship Praise And Worship Center
Miami Gardens, FL
01.2021 - 02.2023
- Maintained confidentiality while handling sensitive information.
- Organized files, enhanced office efficiency, and kept a clean workspace.
- Handled incoming mail, phone calls, and visitor inquiries efficiently.
- Processed documents with accurate data entry and timely filing.
Education
BOA Certification - Business Office Administration Program
Florida Career College
Fort Lauderdale 02.2024
Elite Academy School of Excellence
Fort Lauderdale, FL2022
Skills
- Transaction Processing
- POS System Operations
- Suggestive Selling
- Complaint Management
- Computer Proficiency
- Financial Transactions
- Accounting Software
- Time Management
- Interpersonal Skills
- Adaptability
- Multitasking
- Conflict Resolution
- Insurance Verification
- Answering Telephones
- Checking in Patients
- Medical Records
- Appointment Setting
Timeline
Home Health Aide/Appointment Setter
Isora Care Inc
01.2024 - 09.2024
Receptionist
Bovell Insurance & Financial Services
02.2023 - 02.2024
Office Clerical Supervisor
New Way Fellowship Praise And Worship Center
01.2021 - 02.2023
BOA Certification - Business Office Administration Program
Florida Career College
Elite Academy School of Excellence