Keziah McDonald

- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

- Maintained a clean and safe home environment for patients, reducing falls and accidents.

- Assisted clients with daily living activities, enhancing their independence and quality of life.

- Performed light housekeeping duties including laundry, vacuuming, and mopping.

- Scheduled appointments and maintained medical records.

- Held CPR/First Aid Certification

-Coordinated with team members to align on client needs and availability.

-Handled client inquiries and provided information about services offered.

-Processed insurance claims and verifications through specialized billing software.

-Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

-Coordinate and assign field staff and vehicles to handle biohazard cleanup and waste management tasks.
-Track team locations and job progress to ensure tasks are completed on time.
-Adjust schedules as needed to address emergencies or delays in real-time.
-Serve as the main point of contact between clients, field teams, and office staff.
-Respond promptly to service requests and emergency calls.
-Provide clear instructions to field personnel on site locations, safety guidelines, and task expectations.
-Maintain accurate records of dispatch activities, including job details, team assignments, and completion times.
-Ensure all documentation aligns with company policies and regulatory standards.
-Prepare reports on operational metrics such as response times, resource usage. and overall performance.
-Verify that field teams are properly equipped with tools, equipment, and PPE required for each job.
-Stay informed on biohazard handling protocols and ensure compliance with applicable regulations.

-Greeted incoming visitors and provided professional, friendly assistance.

-Confirmed appointments, updated records, and communicated with clients.

-Answered phone calls promptly and directed calls to the correct offices.

-Maintained a clean and neat reception area.

-Handled cash transactions and maintained sales and payments records accurately.

-Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

-Responded to inquiries from callers seeking information

-Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines

- Maintained confidentiality while handling sensitive information.

- Organized files, enhanced office efficiency, and kept a clean workspace.

- Handled incoming mail, phone calls, and visitor inquiries efficiently.

- Processed documents with accurate data entry and timely filing.