Keziah Sermons
Jacksonville,FL
Summary
Customer service professional with 5 years experience in handling customer interactions and resolving issues promptly utilizing communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. I am reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Concentrix
01.2023 - Current
- Assist customers with explanation of billing, technical support, refunds, subscription cancellation, and any other issue regarding Apple services
- Manage high-stress situations effectively, maintaining professionalism while resolving disputes or conflicts.
- Respond to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster a positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Patient Consultant
Trulieve Medical Marijuana Dispensary
02.2021 - 10.2022
- Greeted and checked in customers and patients
- Engaged with patients and customers to understand their wellness needs and recommends products
- Educated customers and patients on the benefits of cannabis products
- Assisted with the intake of deliveries, transfers, and inventory management
- Answered and assisted with phone calls,
- Knowledge of inventory management and POS systems
- Constant customer interactions
Customer Service Specialist
Fanatics Inc.
10.2019 - 01.2021
- Acted as the front line of Fanatics by communicating directly with customers through emails, chats, and phone calls.
- Resolved all customer issues, questions, incidents, complaints, etc. in a timely and professional manner and to the complete satisfaction of the customer.
- Recognized possible suspicious, fraudulent or AML activity and partnered with the Fraud team to resolve.
- Placed orders for merchandise
Education
Education -
University of North Florida
Jacksonville, FL01-2025
High School Diploma -
Sandalwood High School
Jacksonville, FL06-2018
Skills
- Client Support
- Advanced Problem-Solving
- Time Management
- Active listening
- Critical thinking
- Customer service
- Problem resolution
- Call center experience
- Complaint handling
- Technical support
- Product sales
Timeline
Customer Service Representative
Concentrix
01.2023 - Current
Patient Consultant
Trulieve Medical Marijuana Dispensary
02.2021 - 10.2022
Customer Service Specialist
Fanatics Inc.
10.2019 - 01.2021
Education -
University of North Florida
High School Diploma -
Sandalwood High School
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