Summary
Overview
Work History
Education
Skills
Timeline
Server

Keziah Smith

Farmington Hills,MI

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Texas RoadHouse. Proven ability to enhance guest engagement and satisfaction while efficiently managing high-volume service. Experienced in cash handling and fostering loyalty through personalized interactions, ensuring memorable dining experiences.

Overview

6
6
years of professional experience

Work History

Server

Texas Road House
06.2021 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Head Hostess

Red Lobster
02.2019 - 04.2020
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Bachelor Of Information Technology - Information Technology

Wayne State University
Detroit, MI

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server

Texas Road House
06.2021 - 10.2024

Head Hostess

Red Lobster
02.2019 - 04.2020

Bachelor Of Information Technology - Information Technology

Wayne State University

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Keziah Smith