Kyle Gay
Riverside,CA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
19
19
years of professional experience
Work History
MANAGER II
JB Hunt Transportation
Perris, CA
02.2021 - Current
- Directed team training programs to enhance service delivery and improve overall customer satisfaction.
- Spearheaded cross-functional collaboration efforts to streamline processes and boost operational effectiveness across departments.
- Analyzed performance metrics to identify areas for improvement, driving strategic initiatives that increased revenue.
- Developed comprehensive staff scheduling plans, optimizing resource allocation while maintaining high service standards.
- Championed safety protocols and compliance measures, fostering a secure working environment for all associates.
- Oversaw performance evaluations of team members, promoting professional growth through constructive feedback and mentorship.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Store Operations Manager
Sherwin Williams Co
Oceanside, Ca
01.2018 - 02.2021
- Support all aspects of store operations: Customer service, sales calls, marketing, merchandising, supervision of associates, inventory & store safety
- Service wholesale and retail customers
- Regularly participates in non-selling activities such as financial reports, credit and accounts receivable performance, scheduling and inventory control.
- Management of staff. Hiring, scheduling, training, delegating work assignments and evaluating work performance/metrics of associates.
- Oceanside, Ca
- Professional Sales and Marketing
Commissary Associate
DECA
Riverside, CA
09.2007 - 12.2017
- Planned and executed store directives and initiatives.
- Tracked every interaction for auditing, reporting and training purposes.
- Coordinated objectives with management & teammates to carry out customer requests.
- Gathered information from customers and asked open-ended questions to understand needs and address quickly.
- Exceeded direct service goals while leveraging customer service, sales and employee management best practices.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Riverside, CA
Education
Bachelor of Arts - Liberal Studies, Communications minor
California State University
San Bernardino, CASkills
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
Excellent verbal and written communication
- Staff management
- Operations management
- Strategic planning
- Performance management
- Performance evaluations
- Budget control
Accomplishments
- Collaborated with team of 5 other LDC Managers in the development of Jb Hunt Safety Cup.
Timeline
MANAGER II
JB Hunt Transportation
02.2021 - Current
Store Operations Manager
Sherwin Williams Co
01.2018 - 02.2021
Commissary Associate
DECA
09.2007 - 12.2017
Bachelor of Arts - Liberal Studies, Communications minor
California State University
Awards
Jb Hunt Final Mile Account of the Year winner, 10-16 trucks 2022 & 2024.