Khadija Ahmed
Rochester,New York
Summary
Motivated and engaged professional who is dedicated to providing exceptional customer service. Results-oriented Banker with over 7 years of experience in the finance and sales industry. Desiring a dynamic career position that allows for growth and collaboration while utilizing my expertise to increase profitability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Relationship Manager Business Specialist
Bank of America
Rochester, NY
04.2017 - Current
- Exceeded revenue goals on a consistent basis in a fast-paced environment
- Drove responsible growth while maintaining high client satisfaction and retention
- Helped fulfill the financial needs of diverse clients with the aid of strong partnerships
- Learned all necessary information to maintain regulatory adherence and operational accuracy
- Develop and manage a variety of digital campaigns to develop strategies for clients
- Anticipate needs by studying services and conducting market research to identify new leads
- Support senior sales teams and sales representatives on outbound strategies and lead generating efforts
- Collaborate with sales teams by bringing innovative lead generation ideas to each weekly meeting
- Help clients with life priorities such as managing expenses, building wealth, managing debt, buying a home, saving for college and planning for unexpected life events
Financial Center Interim Assistant Manager
Bank of America
Seattle, WA
01.2020 - 05.2023
- Managed client traffic, engaged and appropriately routed clients, and fostered client retention
- Coached and developed new teammates
- Assisted customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
- Kept a clean, organized work area and a professional appearance
Education
Bachelor's degree - Human Services
Highline Community College
Seattle, WA05.2020
Skills
- Outbound Sales
- Sales Assistance
- Employee Development
- CRM (Salesforce)
- Lead Generation (LinkedIn, referrals, email)
- Marketing Operations
- Business Development
Certification
Certified Notary Public
Languages
Somali, Native/Bilingual
Accomplishments
- Received The President Volunteer Service Award
- Volunteered and mentored at the Boys & Girls Club of America
- Assisted with raising funds for the women's shelter
- Have been a part of multiple 5k walks for MS and Cancer
- Worked with Habitat for Humanity to build homes for families in need
- In the year 2023 I have completed over 220 volunteer hours
Timeline
Financial Center Interim Assistant Manager
Bank of America
01.2020 - 05.2023
Relationship Manager Business Specialist
Bank of America
04.2017 - Current
Bachelor's degree - Human Services
Highline Community College