Khadija Gbadesire
Manvel
Summary
Dedicated Shift Lead with a proven track record in enhancing service quality and team performance. Skilled in employee training, workplace safety, and problem-solving.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Shift Lead
KFC Taco Bell
Miramar, FL
12.2015 - Current
- Supervised daily operations to ensure compliance with food safety standards.
- Trained and mentored team members to enhance service quality and efficiency.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Implemented inventory management practices to reduce waste and control costs.
- Resolved customer complaints promptly, improving overall guest satisfaction ratings.
- Monitored performance metrics, identifying areas for process improvement within the team.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Security Guard
World International Security
Doral, FL
02.2019 - 09.2021
- Monitored premises to prevent unauthorized access and ensure safety protocols were followed.
- Conducted regular patrols of assigned areas to identify potential security risks and hazards.
- Collaborated with local law enforcement to report incidents and assist in investigations as needed.
- Responded promptly to alarms and emergency situations, coordinating evacuation procedures when necessary.
Direct Care Worker
Angel Heart Support Services Inc.
Miami, FL
08.2019 - 10.2021
- Provided compassionate support to individuals with developmental disabilities, fostering independence and quality of life.
- Assisted clients with daily living activities, enhancing personal care and hygiene routines.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Monitored client behavior and emotional well-being, reporting changes to relevant team members for timely intervention.
Customer Service Representative
InfoCision
Remote
01.2022 - 04.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume inbound calls while maintaining quality service standards.
- Provided timely support to customers, ensuring satisfaction and retention.
- Collaborated with team members to streamline processes and enhance workflow efficiency.
Education
High School Diploma -
Miramar High School
Miramar, FL06-2018
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Workplace safety
- Performance improvement
- Rules enforcement
- Staff motivation
- Positive attitude
- Team leadership
- Problem-solving
- Strong verbal and written communication
Timeline
Customer Service Representative
InfoCision
01.2022 - 04.2022
Direct Care Worker
Angel Heart Support Services Inc.
08.2019 - 10.2021
Security Guard
World International Security
02.2019 - 09.2021
Shift Lead
KFC Taco Bell
12.2015 - Current
High School Diploma -
Miramar High School