Khadija Knuck
Hollywood,FL
Summary
Proven leader in customer service and team management, adept at enhancing customer satisfaction and loyalty, as demonstrated at Home Depot. Skilled in cash handling and fostering positive team environments, I excel in high-pressure situations, ensuring operational excellence and financial accuracy. My flexible approach and commitment to resolving customer issues have consistently improved service delivery and customer retention. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences.
Overview
19
19
years of professional experience
Work History
Cashier Team Lead
Home Depot
05.2023 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Customer Care Representative
Convey Health Solutions
01.2020 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
Customer Service Representative/Check-in Agent
Inter-cruises Shore Side
11.2018 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Security Officer
Delta Five Security
02.2015 - 02.2018
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Customer Service Representative
Sonabella
10.2013 - 09.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- I would get potential clients age weight and BMI to be able to qualify them for cosmetic procedures.
Customer Service Representative
Alorica
04.2009 - 09.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative/Check-in Agent
Doubletree By Hilton
03.2007 - 04.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Input customer reservations, payment sources, and contact details into Sabre system.
Cashier Team Lead/Cook
Burgar King
08.2005 - 02.2007
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associate of Arts - Criminal Justice
Miami Dade College
Miami, FL05.2007
High School Diploma -
Monsignor Edward Pace
Miami, FL05.2005
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Flexible Schedule
- Cash Register Operation
Timeline
Cashier Team Lead
Home Depot
05.2023 - Current
Customer Care Representative
Convey Health Solutions
01.2020 - 10.2023
Customer Service Representative/Check-in Agent
Inter-cruises Shore Side
11.2018 - 09.2020
Security Officer
Delta Five Security
02.2015 - 02.2018
Customer Service Representative
Sonabella
10.2013 - 09.2015
Customer Service Representative
Alorica
04.2009 - 09.2012
Customer Service Representative/Check-in Agent
Doubletree By Hilton
03.2007 - 04.2009
Cashier Team Lead/Cook
Burgar King
08.2005 - 02.2007
Associate of Arts - Criminal Justice
Miami Dade College
High School Diploma -
Monsignor Edward Pace