Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Khadija Miller

Austin,TX

Summary

Resourceful and innovative Instructional Designer with over three years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Instructional Designer

Tesla
10.2023 - 04.2024
  • Created an engaging and highly innovative robotics course that is currently being used as the blueprint design aesthetic for all the technical training programs moving forward at the Tesla factory
  • Developed, designed, and implemented comprehensive training programs tailored to meet the specific needs of manufacturing personnel, including technicians, engineers, production associates, and operators
  • Collaborated with subject matter experts (SMEs), stakeholders, and cross-functional teams to analyze training requirements and identify learning objectives
  • Utilized instructional design principles, adult learning theories, and multimedia tools to create interactive e-learning modules, videos, simulations, and job aids
  • Conducted regular reviews and updates of existing training content to ensure accuracy, relevance, and alignment with industry standards and best practices
  • Provided ongoing support and guidance to trainers and facilitators, offering resources, coaching, and feedback to optimize training delivery and effectiveness.

Instructional Designer & LX Consultant for Google

TaskUs
11.2021 - 10.2023
  • Owned end-to-end (PADDIEM) eLearning courses, training deliverables, and projects for Google stakeholders
  • Met with SMEs to conduct Needs/Task Analyses and document content-specific knowledge to support training development
  • Designed and developed training content—eLearning courses (content updates, conversions, rebuilds, and new courses), instructor guides, handbooks, scripts, storyboards, and internal & and client documentation
  • Led ID teams on project-based assignments and cross-function with other teams.

Small Business Technical Support Representative

Spectrum
01.2021 - 10.2021
  • Troubleshooted and resolved hardware and software issues with routers, modems, computers, and security camera systems
  • Provided rapid and courteous responses to customer inquiries and issues related to billing, authorized user modifications, and appointment scheduling.
  • Took proactive measures to troubleshoot and resolve data connectivity issues promptly, meticulously documenting pertinent details of customer interactions.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

Training Solutions Consultant -Large Account Rollout Team (LAR)

Harte Hanks
02.2018 - 01.2021
  • Delivered virtual training sessions for major FedEx clients on global business-to-business shipping
  • Proficient in diverse training methods, with ability to effectively train individuals and groups of varying knowledge levels.
  • Extensive expertise in troubleshooting customer issues and enhancing their experience through refined processes and methods.
  • Demonstrated strong organizational skills with the ability to effectively prioritize tasks.
  • High attention to detail with the ability to understand complex workflow systems.

Training Solutions Consultant

Harte Hanks
06.2017 - 02.2018
  • Assessed training needs for customer online solutions which included creating shipping labels and reports, invoicing, advanced tracking, filing claims, bill of ladings for freight, shipping dangerous goods, and preparing international documentation
  • Assisted customers in navigating the technical aspects of the installation process, including initial registration of the FedEx Ship Manager software to meet the customer's shipping needs
  • Took initiative and worked in a fast-paced environment while balancing multiple demands, addressing shifting priorities and maintaining focus.
  • Monitored project status and productivity while inspecting performances to decrease process discrepancies by 30%

Outplant Engineer

Byers Engineering Co
06.2016 - 06.2017
  • Drafted working drawings with profiles, splicing and construction specifications for aerial, buried, underground and inside cables, and miscellaneous equipment, as required for instructions to installation crew
  • Assisted in analyzing engineering methods and procedures and recommended solutions
  • Proficient in interpreting highway and road blueprints to identify conflicts with existing outside plant facilities.
  • Skilled in selecting optimal routing for lines and determining necessary equipment for relocation projects.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.

Computer Aided Drafting Designer (Contractor)

Adecco
05.2015 - 05.2016
  • Developed efficient map designs in collaboration with CAD operators
  • Handled both large and small-scale drafting projects for aerial and underground cables
  • Produced detailed construction blueprints using field survey data
  • Ensured compliance with company standard drawing procedures in blueprint reviews.
  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.

Instructional Designer

Iasa Global
12.2014 - 05.2015
  • Designed and created soft skills training for a Fortune 500 corporation as related to the IT Architecture industry, leadership, and certifications
  • Enhanced e-learning experience by designing interactive and engaging instructional materials.
  • Managed multiple projects simultaneously while maintaining high-quality deliverables under tight deadlines.
  • Planned and monitored implementation of technology-based learning programs.
  • Targeted diverse learning modalities in development of new course content and training programs.

Instructional Designer (Contractor)

Ferguson Enterprises
05.2014 - 12.2014
  • Conducted a needs analysis to find the training gap and chose the best method to bridge that gap
  • Designed custom e-learning courses tailored to client needs using reality-based scenarios, interactive features, and simulation
  • Created storyboards for approval for development for all e-learning courseware
  • Developed and delivered new hire training on social media and dress code policies for IT Tech Center
  • Collaborated and partnered with information technology support subject matter experts, managers, and corporate departments to develop dynamic learning solutions.

Education

Learning Experience Design Certification -

Louisiana State University
Louisiana, MO
08.2024

Bachelor of Science - Graphic Communication Systems

North Carolina Agricultural & Technical State University
Greensboro, NC
12.2011

Skills

  • Instructional Design (ADDIE, Bloom’s, SAM, Dick and Carey)
  • Adult Learning Theories
  • Needs Analysis
  • Assessments & Evaluations
  • Performance Measurement
  • Gaming/Gamification
  • Virtual Instructor-Led Training
  • SMART Learning Objectives
  • E-Learning Design
  • Project Management
  • Storyboarding
  • Learning Strategies

Personal Information

Title: Instructional Design | Learning & Development Design | Training

Certification

  • Learning Experience Design Certification , Louisiana State University - August 2024


Timeline

Instructional Designer

Tesla
10.2023 - 04.2024

Instructional Designer & LX Consultant for Google

TaskUs
11.2021 - 10.2023

Small Business Technical Support Representative

Spectrum
01.2021 - 10.2021

Training Solutions Consultant -Large Account Rollout Team (LAR)

Harte Hanks
02.2018 - 01.2021

Training Solutions Consultant

Harte Hanks
06.2017 - 02.2018

Outplant Engineer

Byers Engineering Co
06.2016 - 06.2017

Computer Aided Drafting Designer (Contractor)

Adecco
05.2015 - 05.2016

Instructional Designer

Iasa Global
12.2014 - 05.2015

Instructional Designer (Contractor)

Ferguson Enterprises
05.2014 - 12.2014

Learning Experience Design Certification -

Louisiana State University

Bachelor of Science - Graphic Communication Systems

North Carolina Agricultural & Technical State University

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